SourceForge is a B2B software discovery platform, featuring 4000+ categories in its comparison engine that potential buyers can use to compare software by user reviews, features, pricing, integrations, operating system, and deployment.
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Trustpilot
Score 5.9 out of 10
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Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
I recommend SourceForge to anyone or business that needs both commercial and open source software. This platform has a wide variety of software with many categories that allow easy search for any project, in addition to the fact that searches can be done separately (commercial and open source software) so as not to have mixed results which go with different purpose. In addition to the fact that the community of this platform is quite active and that there are always times to discover new projects that can be useful for a company or individual person.
TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
I loved how easy it is to write reviews on this platform, I have written several reviews on software we use in our finance industry, the process of writing them was very easy.
It has a perfect comparison function, which compares opinions, features, prices, advantages and disadvantages and many more things, this function really helps me to choose the essential software for my work needs.
The vast majority of opinions that I read in SourceForge to choose a new software that would be implemented in our company, were very detailed. I loved the fact that I could read detailed reviews that help my choice of software.
Their website UI allows for fluid visualizations and analysis of the review data.
Their website widget integrates well with the website allowing us to display reviews dynamically.
They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits.
The only negative point that I have to give to this platform is that it currently does not have any type of filter that helps optimize the review search process. Currently, when you go into reviews of some software, all the reviews are together and there is no way to divide them by any job sector, company size, or type of user. This is a real problem since there are some users who sometimes need much more precise opinions, opinions about some software within a specific sector. I really hope they implement a review search filter system as quickly as possible.
It would be good to have more control over invalid reviews.
It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation.
Ideally, the data could be integrated into our website easier.
Souceforge was very straightforward and easy to manage. The leads worked for us so there is not a lot else to say about why I'd use it again. This isn't some complicated software product, it is a simple inbound marketing channel that is meant to generate leads and help us with brand awareness and it did exactly that.
SourceForge is super easy to use and very intuitive. And their support team and campaign managers help whenever we need it. Using SourceForge as a user is easy, and administrating a business software listing is easy as well. They also have great documentation.
We've never had any issues or downtime with SourceForge. Since we've been a user, the platform has never been down. Or at least never that I've noticed.
SourceForge loads extremely quickly whether you're using the front end or administrating your product listing on the back end. All pages are snappy to load--no issues with page speed whatsoever.
I hardly ever use the support on SourceForge, as I have not needed it. Their product works well for me. One time I had to email them and they got back to me the same day, but that's my only experience.
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Training was great. We had an hourlong kickoff call with our campaign manager, who walked us through every aspect and feature that SourceForge provides, which is quite a lot. The campaign manager was very knowledgeable and easygoing, and was patient with all of our questions. Very seamless training experience.
G2 has a larger commitment time upfront and for a more expensive rate, which wasn't the best option for our team as we were just exploring the resources that existed out there at the time. We preferred Sourceforge as well due to its subscription service, making it easier to commit from the start.
We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. Bazaarvoice seemed to be well-suited for retail brands but not for finance. I had used Bazaarvoice at a previous employer and implementing the review stars in our Google ads was a lengthier process back then. It may have changed now. The review stars automatically appeared in our Google ads after we reached 100 reviews. Implementing Trustpilot into our tech stack was a much easier process as well.
SourceForge has been plenty scalable for us. Our marketing department is able to edit listings and our executives can also log in to the platform if need be for leads and reporting information. SourceForge offers multiple user access and role permissions, so it's pretty scalable and easy to use for our entire team.
I found automation software that allowed me to save time by being able to connect different platforms and have certain actions performed automatically.
I have been able to find a large part of the software or IT service platforms at SourceForge, it has been useful to cover the needs when I need to find software that exceeds my expectations.
I save time by not having to browse the internet looking for software or trying solutions one by one, but simply research within SourceForge the necessary software and can get an idea of how it works through the opinions left by multiple users.
