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Sophos Intercept X vs. Trend Micro Worry-Free Services Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sophos Intercept X

    Score9 out of 10
    N/ASophos Endpoint Protection (Sophos EPP) with Intercept X is an endpoint security product providing an antivirus / antimalware solution that when upgraded with Intercept X or Intercept X Advanced provides advanced threat detection and EDR capabilities.

    $28

    per year per user

    Trend Micro Worry-Free Services Suite

    Score9.5 out of 10
    N/ATrend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.N/A
    Pricing
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Editions & Modules
    Intercept X Advanced
    $28
    per year per user
    Intercept X Advanced with XDR
    $48
    per year per user
    Sophos Managed Threat Response
    $79
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is for a 3-year commitment. Government and Education pricing available.
    More Pricing Information
    Community Pulse
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Considered Both Products
    Sophos
    No answer on this topic
    Trend Micro
    Chose Trend Micro Worry-Free Services Suite
    Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal …
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    18 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    20 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    20 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    18 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    17 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Endpoint Security
    Comparison of Endpoint Security features of Sophos Intercept X and Trend Micro Worry-Free Services Suite
    Feature
    Sophos Intercept X
    8.9
    18 Ratings
    4% above category average
    Trend Micro Worry-Free Services Suite
    9.6
    3 Ratings
    11% above category average
    Anti-Exploit Technology7.118 Ratings9.53 Ratings
    Endpoint Detection and Response (EDR)9.018 Ratings9.92 Ratings
    Centralized Management10.018 Ratings9.93 Ratings
    Hybrid Deployment Support8.03 Ratings9.92 Ratings
    Infection Remediation10.018 Ratings9.83 Ratings
    Vulnerability Management8.44 Ratings8.62 Ratings
    Malware Detection10.018 Ratings9.83 Ratings
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    Sophos Intercept XTrend Micro Worry-Free Services Suite
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    Acronis Cyber Protect Cloud
    Score9.1 out of 10
    Acronis Cyber Protect Cloud
    Score9.1 out of 10
    Medium-sized Companies
    Watchguard Endpoint Security
    Score8.8 out of 10
    Watchguard Endpoint Security
    Score8.8 out of 10
    Enterprises
    ESET PROTECT
    Score9.1 out of 10
    ESET PROTECT
    Score9.1 out of 10
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    User Ratings
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Likelihood to Recommend
    9.0
    (35 ratings)
    9.6
    (9 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    9.0
    (3 ratings)
    Support Rating
    8.1
    (12 ratings)
    9.4
    (2 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sophos Intercept XTrend Micro Worry-Free Services Suite
    Likelihood to Recommend
    Sophos
    To be frank, this product is fairly expensive. So I would recommend this to companies that are mid-sized or larger to condone the cost of the purchase. It does save me a significant amount of time in my day - being able to glance at the dashboard and see if there are any outstanding issues that require my attention, as not much digging must be done to accomplish this. So for our company, with a short-staffed IT department, it's incredibly helpful to us. We also qualify for Educational pricing which brings the cost down - which helps tremendously
    Incentivized
    Read full review
    Trend Micro
    With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
    Incentivized
    Read full review
    Pros
    Sophos
    • Sophos Intercept X is great at preventing malware infections and rolling back their effects. I have seen this happen hundreds of times since we installed it
    • When combined with Sophos Central, you have an easy to use dashboard where you can manage all installations from a single pane of glass.
    • It's easy to deploy on machines and stays updated.
    • Good reporting features including alerts sent to the admin if there's ever something wrong with it.
    Incentivized
    Read full review
    Trend Micro
    • Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
    • Central Control Manager capabilities to have control about what happens in the environment
    • No need to have internal infrastructure to host further than your workstations or terminals
    • No need to have dedicated team for security or endpoint protection
    • Maintenance and updates are available just as released, no need to take actions on that side
    • Great capabilities as a connected threat defense platform
    • Endpoint protection features and quality for SMBs
    • Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage
    Incentivized
    Read full review
    Cons
    Sophos
    • Sophos OOTB policies are very strict and they don't offer anything less strict without you creating new custom policies. I'm sure this is deliberate because the product starts you out in the safest way possible but it means that you will have lots of calls to your tech support desk when you first deploy it unless you do somewhat extensive testing beforehand.
    • Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. If any user wants to be able to write data to a USB drive or floppy from their PC (yes we still have a couple users who need to use floppies) we have to turn off secure boot on their PC, even if the DLP policy for that user/PC combination specifies that the user and PC are allowed to write to USB/floppy. This would be a very serious problem if it weren't for the fact that we have very few users who need to write files to USB. For us it's OK but I bet it would be a deal-breaker for others.
    • I don't see a whole lot of evidence that Intercept X is any different than any other anti-virus, so maybe their admin alerts just don't clearly identify when they have identified a zero-day threat or maybe we just haven't had any zero-day threats.
    Incentivized
    Read full review
    Trend Micro
    • It would be better if there were an unload password for each policy instead of one for the whole organization.
    • We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
    • When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.
    Incentivized
    Read full review
    Likelihood to Renew
    Sophos
    We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Usability
    Sophos
    The usability has never been a problem. Sophos Intercept X is a program you can install and let protect your company without much intervention. Apart from a few policies, Sophos will keep you protected better than most any product on the market. Sophos Intercept X works quite well when you are looking to "tighten your grip" on user's access to websites, programs, and add-ons.
    Read full review
    Trend Micro
    Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
    Incentivized
    Read full review
    Support Rating
    Sophos
    Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.
    Incentivized
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    Trend Micro
    The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
    Incentivized
    Read full review
    Implementation Rating
    Sophos
    Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site
    Incentivized
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    Trend Micro
    No answers on this topic
    Alternatives Considered
    Sophos
    Webroot Endpoint Protection is not even in the same league as Sophos Intercept-X. I have tested and compared both sides by side, run simulations and it's not even close. Plus the Sophos central management is so much better. Easier to view user activities and apply policies and remediate threats. Sophos is the clear winner between these two products.
    Incentivized
    Read full review
    Trend Micro
    Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.
    Incentivized
    Read full review
    Return on Investment
    Sophos
    • Once our technical and commercial areas got certified, the ROI over the time spent, is great. Actual customers, and/or new ones with other tools, feel safe and advised, once they get in touch with us.
    • When Sophos EndPoint is being compared against Web Management Tools (competitors), we have failed to deliver, nevertheless, there is a version of Sophos Central (Cloud) which achieves this requirement at 100% and more, since is Cloud Based (on AWS).
    • We are grateful to be on Sophos "Radar" as a Platinum Partner, and "The Americas" valued partner, we have seen our business grow, thanks to this kind of technology, throughout the years.
    Incentivized
    Read full review
    Trend Micro
    • It has stopped several malicious items from getting into our system.
    • It's also saved money over our previous Anti-Virus solution (Kaspersky)
    • Ease of Setup/Use
    Incentivized
    Read full review
    ScreenShots

    Sophos Intercept X Screenshots

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