Sophos Intercept X vs. Trend Micro Worry-Free Services Suite

Sophos Intercept-X is well suited for any environment big or small. There is even a home version that is free that I highly recommend for anyone at home. If you are looking for endpoint protection that is centrally managed, catches everything, and has many features this is the product for you.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Sophos is a little too good at DLP. But it is indeed very good at not allowing our data to leave our endpoints without strict adherence to policy.
• Sophos is very good at protecting endpoints against viruses and other malware.
• Sopho is really good at informing us of what is happening on our endpoints. OOTB reporting is way better than expected.

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• The migration from on-prem sophos to cloud sophos, could have been a little more seamless
• Would love to get more insight on what was blocked or flagged and what it was trying to do
• Better and more granular feature management from group policies

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.

Incentivized

The usability has never been a problem. Sophos Intercept X is a program you can install and let protect your company without much intervention. Apart from a few policies, Sophos will keep you protected better than most any product on the market. Sophos Intercept X works quite well when you are looking to "tighten your grip" on user's access to websites, programs, and add-ons.

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site

Incentivized

I don't feel it's fair to compare Sophos Intercept X with the versions of Symantec and AVG that I have used in the past - as that was such a long time ago. I'm sure those other companies have released far more features than I used all those years ago

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

• Before we had Intercept X, we had several infections of ransomware. Since that time it has stopped at least 10 attempts, saving us thousands of man-hours and hundreds of thousands of dollars.
• By decreasing the time needed for malware remediation, it has saved us the cost of .25 FTE in the IT department.
• Initial setup was cumbersome and cost us .1 FTE in additional costs the first year.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized