Sophos Intercept X for Server vs. Trend Micro Worry-Free Services Suite

We recently had a malware incident in our organization where we lost some of our files from the system and we were not able to detect the threat. That's when we deployed Sophos. Sophos Intercept X ticks all the boxes. It has helped prevent unauthorized programs from running and provides a managed threat response. The best part is its ability to recover files automatically.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Baseline policies
• Central management
• Secure

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• Reporting isn't as detailed as it could be.
• The wait times for support are very long.
• There is no way to push the installer out.

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

We have been utilizing Sophos Intercept X for Server for many years now, but previously we used Symantec. This was before a push for everything into the cloud - so I feel a fair comparison of the products is not possible. Symantec worked for us at the time, but I'm not fluent in current offerings from them.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

• Prevented virus/hacker attacks on our servers
• Have blocked applications that we do not allow
• Saved time on tracking virus, ransomware etc.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized