Solibri Office vs. Verint Automated Quality Management

Solibri Office

Verint Automated Quality Management

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Solibri Office	N/A	N/A	Solibri, headquartered in Helsinki, develops and markets Quality Assurance solutions for AECO field to improve the quality of Building Information Modeling (BIM). Flagship product Solibri Office is a model checking and collaboration solution that imports building models from BIM software by using the standardized IFC interface, and points out the problems that could appear at the construction phase, or other areas that can become a problem once the building is in use.	$149 per month per user
Verint Automated Quality Management	Score8.2 out of 10	N/A	Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…	N/A

Pricing

Solibri Office

Verint Automated Quality Management

Individual Monthly Subscription: $149
per month per user
Individual Annual Subscription: $1200
per year per user

No answers on this topic

Pricing Offerings
Solibri Office	Verint Automated Quality Management
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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User Ratings
	Solibri Office	Verint Automated Quality Management
Likelihood to Recommend	- (0 ratings)	8.2 (4 ratings)
Usability	- (0 ratings)	7.8 (4 ratings)

User Testimonials
	Solibri Office	Verint Automated Quality Management
Likelihood to Recommend	Solibri, Inc No answers on this topic	Verint Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold Incentivized Ricardo Ochoa Enterprise Analyst Read full review
Pros	Solibri, Inc No answers on this topic	Verint Agent Score Cards Advise when agents need coaching / additional training Enable 100% scaling of call / interaction monitoring Reduce resources needed to otherwise manually review agents. Incentivized Adam Geffner AVP Read full review
Cons	Solibri, Inc No answers on this topic	Verint Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning. Incentivized Tony Leadbeater Senior Manager - Quality Technology Read full review
Usability	Solibri, Inc No answers on this topic	Verint Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms. Incentivized Verified User Read full review
Alternatives Considered	Solibri, Inc No answers on this topic	Verint We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy. Incentivized Liz Bruce Director, Quality Enablement Read full review
Return on Investment	Solibri, Inc No answers on this topic	Verint We had another product that we decommissioned so we have been without AQM for 9 months now Negative, Still not up and running as expected Incentivized Verified User Read full review
ScreenShots