Soffront CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Soffront CRM	Score 7.0 out of 10	Enterprise companies (1,001+ employees)	Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…	$4 per month

Pricing

Soffront CRM

Editions & Modules

1,000 Emails: $4.00
per month
5,000 Emails: $15.00
per month
10,000 Emails: $25.00
per month

Offerings

Pricing Offerings
Soffront CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Soffront CRM

Features

Soffront CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Soffront CRM 7.8 Ratings 1% above category average
Customer data management / contact management	9.00 Ratings
Workflow management	6.00 Ratings
Territory management	7.30 Ratings
Channel / partner relationship management	9.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Soffront CRM 5.0 Ratings 40% below category average
Case management	5.00 Ratings
Help desk management	5.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Soffront CRM 9.5 Ratings 22% above category average
Lead management	10.00 Ratings
Email marketing	9.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Soffront CRM 6.1 Ratings 22% below category average
Task management	8.20 Ratings
Reporting	4.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Soffront CRM 4.7 Ratings 47% below category average
Forecasting	4.00 Ratings
Pipeline visualization	6.00 Ratings
Customizable reports	4.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Soffront CRM 7.0 Ratings 7% below category average
Custom fields	7.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Soffront CRM 7.0 Ratings 17% below category average
Single sign-on capability	6.00 Ratings
Role-based user permissions	8.00 Ratings

Social CRM

Platform

Comparison of Platform features of Product A and Product B
	Soffront CRM 7.0 Ratings 5% below category average
Mobile access	7.00 Ratings

User Ratings
	Soffront CRM
Likelihood to Recommend	7.0 (0 ratings)
Usability	8.0 (0 ratings)
Support Rating	7.0 (0 ratings)

User Testimonials
	Soffront CRM
Likelihood to Recommend	This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use. Incentivized Andrew Van Horn Business Coach Read full review
Pros	The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well. Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database. The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do. Incentivized Andrew Van Horn Business Coach Read full review
Cons	Reporting Loyalty features Social media integration Incentivized Verified User Anonymous Read full review
Usability	Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward. Incentivized Verified User Anonymous Read full review
Support Rating	Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Easy lead generation process. Project time short and good relation with vendor. Incentivized Verified User Anonymous Read full review
Return on Investment	Lead generation increase by 12% Opportunity conversion to client increase of 5% Incentivized Verified User Anonymous Read full review
ScreenShots	Soffront CRM Screenshots