Snow License Manager vs. SymphonyAI IT Service Management

In large organizations especially with extensive networking among branches, Snow License Manager provides comprehensive information for software application management and acquisition. Users can be given privileges in Snow License Manager commensurate with their job profile. In smaller organizations it could be oversized. Snow License Manager has a stiff learning curve requiring dedicated human resources to grasp, implement and deploy. For small organizations that could be too costly in terms of initial costs and the time the user needs to become proficient

Incentivized

If the organization has a plan for the HelpDesk team and has active complaints, then this tool is suitable for Help Desk management. If you have many assets (more than 500), then managing those assets is a good business use case. If you have infrastructure on-premises and manage all of it, then you would need Change management.

Incentivized

• SLM finds installations of software reliably.
• SLM determines the usage of applications, web apps, and the users who employ them.
• SLM Reports help management determine current and future application usage.
• SLM notifies when forbidden programs are installed.
• SLM provides complete license management.

Incentivized

• Service Catalog - Configuration of Catalogs and approvals flow in the SymphonyAI IT Service Management, which helps an organization for maintaining a structured way of organizing and completing the requests with a good manner
• Publishing of knowledge records - Which helps in avoiding the creation of incidents by referring the Knowledge records
• Publishing of Problem records - Which is created by analyst after analyzing the repeated issue, so that user can avoid creating the repeated issue like incidents

Incentivized

• Standard applications reports i.e. reports of applications flagged as denied on the allowed list. This would make the reporting and scheduling automated rather then being manual.
• License / Agreement email notification with to users who do not have access to Snow License Manager with predefined text messages i.e. informing users what they need to do as next steps. The text can be updated based on privilege's set up on Snow License Manager e.g. Snow License Manager administrator
• Standard report which returns empty container application records
• schedule email of dashboards
• ability to record application versions greater then 0.x.x in the SRS library. This is critical to tracking of applications where the latest version.
• consistency of labels of columns through the various reports
• The ability to select and move multiple columns at the same time when building or updating a report .
• one report which shows a application, user, computer, if the application requires a license and which users have a valid license for the application.

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

Snow License Manager is an integrated part of our Licensing Compliance software solution. It does help us manage current license needs and actual license usage, as well as inventory shadow IT usage. The nice side effect of being able to see hardware specifications and keeping track of hardware usage by users is a bonus!

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

We currently have the on-premise solution, which is very good indeed. If we were starting working with Snow now, we'd probably select the Atlas (SaaS) managed platform. This would reduce/remove work required to keep the Snow servers up-to-date with Windows and software updates.

Incentivized

Never had issues in this area. Always up and running

Incentivized

It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it

Incentivized

Support for the most part is responsive, but there are times when it takes more time than I would like to resolve. But then, most of the time it is related to growing pains and the fact I do not have a Dev/Test environment to test items and upgrades before going to Production

Incentivized

Love it, and I got to go to Sweden

Incentivized

It went well, we took out time and verified each step as we went

Incentivized

All the top tools out there do the same sort of job, one quarter product A has a new service and within the next 3 quarters the other all have that service, some vendors innovate, other just buy in and integrate (to varying levels of success), and Snow License Manager does a bit of both. One area we did look at was the manpower that comparable business took to run those services and Snow License Manager came out with the smallest overhead, this meant that we could direct more money to the use of the tool, rather than making to tool work.

Incentivized

365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things to stop non-compliance things.

Incentivized

Not quite sure I understand the deployment question. We deployed company wide

Incentivized

• Utilization statistics have helped us to eliminate unused licenses and software.
• The central repository has eliminated the multiple spreadsheets and folders, which also reduced the amount of time our asset manager spends looking up information for others.
• The computer software mapping has helped our staff during computer upgrades. It allows them to see what software is installed on a current workstation without having to go and inspect the old computer itself. They can now look up the software that needs to be added to the new workstation, saving time.

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized