Jitterbit vs. SnapLogic

Small to medium sized companies are great prospects for this product. It's pretty easy to set up, learn and maintain. You can scale it too, so start with an easy integration, learn the ropes and expand your usage. If you have fairly simply needs for a handful of fields and just one or two external systems to feed into Salesforce, this is the go-to product. If you're a larger company needing more complex integrations where extremely high reliability is needed and any downtime means revenue loss, you probably already have a different product in mind. Then again, you probably have an entire team that handles integrations and a data warehouse to support it!

Incentivized

Snaplogic is unique from other IPASS tools if you're very sensitive about data security as they have an on-premise option where your data never needs to leave your data center. And data pipelines can be quickly created if Snaplogic has the requisite connector to your data sources. On the downside, if you're transforming a large amount of data for example in training machine learning models, a tool with elastic compute capability is more appropriate.

• Ease of use - while being more technical is useful, you don't need to be a developer to use many of JItterbit's capabilities
• Customer Support - we have always had great responsiveness to any questions or issues encountered
• Reliability - Jitterbit has been extremely reliable with no major outages in the recent past

Incentivized

• Their customer service response time is brilliant.
• SFTP tasks do a great job in reading the file directly from the server, instead of having to download it and then read it.
• Tasks expose the ability to run them using external job schedulers.
• Once you have a server up, setting up SnapLogic service does not take long. They have good documentation and customer support too.

Incentivized

• Some of the more advanced transformation possibilities aren't exactly clear without a lot of digging. Very basic connections (e.g. map this field to this field) along with basic transformation scripts (e.g. multiply X * Y) are super easy. But I know there are a ton more features and functionality that I feel is somewhat buried in the product

Incentivized

• Git integration outside of Github (Bitbucket, and other git service providers)
• I would like to see an improved way to perform unit testing within the SnapLogic framework, as opposed to the manual approach
• I would prefer that the underlying source of SnapLogic pipelines be more human-readable, although it is a GUI approach to authoring pipelines

Incentivized

I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.

This has been hands down the BEST software company I have ever used and dealt with. I am a 25 year IT veteran at this college. They go above and beyond in soliciting our feedback/input and proactively follow up about bugs, issues, etc. I have given multiple potential clients my thoughts and after seeing the SL demo they all sign up. I appreciate their support model, it's REFRESHING!

Incentivized

It is very powerful but has a steep learning curve

Incentivized

They have some of the best support of any software vendor that we use. They always get our issues resolved quickly

They can be prompt but they have not been as useful as I've wanted. We had a bug that affected many of our customers through an API connection between SnapLogic and our platform. Eventually they were able to figure it out, but it took a long time of negotiating between our engineering team and theirs. Additionally, we installed the SnapLogic groundplex for our customers and we've run into a bunch of problems of connectivity. If SnapLogic offered to be on those calls with our clients to troubleshoot how to fix these problems, I would give them a better grade here.

Incentivized

The groundplex in our VPC is very nice for security reasons and the SnapLogic team was extremely helpful during our implementation

Incentivized

Hands down, Jitterbit is more cost-effective than Informatica, either on-prem or cloud and the value only goes up from there. Reusability and ease of creation make in-house training simple and the end result is we leverage Jitterbit for much more than what we initially considered it for. Having used Oracle and TIBCO before as well, I find they are the tools of yesterday, not able to keep up in terms of functionality or price. Mulesoft would be a more relevant comparison, and I feel we lean on Mule far more than Jitterbit, but both tools have their place and their strengths (and weaknesses!).

Incentivized

Boomi was our runner-up product. The pricing model was much higher and cost-prohibitive. They were not as flexible with pricing on a non-profit higher education institution. We did love their integration code library shared across all clients. The user interface was on par with Snaplogic as well as the features that come included. Overall, seemed like a solid product just found something better for a lower price point.

Incentivized

• We moved from a product that was failing regularly (jobs were running long, some jobs would finish incomplete without any warning or info, etc) to Jitterbit - a very stable product if you give it the recommended server size it needs.
• It has made crafting solutions for data movement and transformation quick!

Incentivized

• We had a positive impact at our organization where handful of developers were able to integrate more than 50 systems in less than a year. It has helped us a lot by providing access to data that was previously not possible or unimaginable or get in such easy format.
• The only place where it didn't have a positive impact was for a realtime application integration project requiring on the fly aggregations, wherein this tool claimed it could do it but wasn't able to.

Incentivized