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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Snagit

    Score9.3 out of 10
    N/ASnagit is screen capture and recording software from TechSmith, that lets users capture the screen and camera, add additional context, and share images, GIFs, or videos across preferred platforms.

    $39

    per year per user

    Userlytics

    Score8 out of 10
    N/AUserlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

    $3,450

    per year

    Pricing
    SnagitUserlytics
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SnagitUserlytics
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne-time license cost One license per user - install on 2 machines, for work and home use Compatible with Windows and MacOS Optional Maintenance renewal - first year included FREE Upgrade to the next version Phone, chat and email support Access to Snagit Certification with 20+ exclusive how-to videos Enhanced Screencast integration to share content, plus the newest starter Assets for Snagit—
    More Pricing Information
    Community Pulse
    SnagitUserlytics
    Considered Both Products
    TechSmith
    No answer on this topic
    Userlytics
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    48 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    50 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    37 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    40 Answers
    No answers on this topic
    Best Alternatives
    SnagitUserlytics
    Small Businesses
    Sendspark
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Atlassian Loom
    Score9.2 out of 10
    Dovetail
    Score8.3 out of 10
    Enterprises
    Camtasia
    Score8.8 out of 10
    Optimal
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SnagitUserlytics
    Likelihood to Recommend
    8.9
    (97 ratings)
    7.6
    (4 ratings)
    Likelihood to Renew
    9.4
    (2 ratings)
    7.0
    (1 ratings)
    Usability
    7.5
    (4 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    4.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.0
    (14 ratings)
    9.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    2.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    2.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    SnagitUserlytics
    Likelihood to Recommend
    TechSmith
    Let's say you are on a webinar or online meeting and want to take several screen shots of what is on the screen and save all of them. Rather than opening Windows snipping tool (or other free products) and needing to save each one as fast as you can, SnagIt saves all of them and you can go back and delete the ones you don't want. Capture the entire screen quickly or do a region for only a portion of the screen. Very handy. SnagIt also provides easy ways to add your edits to the screen shot in a professional way. Rather than trying to "hand draw" a circle around the item you want to bring attention to, you can use professional tools for circles and rectangles to highlight a specific area for someone to see right away when looking at this screen shot
    Incentivized
    Read full review
    Userlytics
    Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
    Incentivized
    Read full review
    Pros
    TechSmith
    • Being able to take screen captures quickly and with just a keystroke is a prime feature. I took several screenshots just yesterday to show folks, which saved me from taking the time to meet with [...] everyone.
    • Obviously recording and sharing video is Snagit's strength. It does this as well as any product I have used. It is not an editor but there are a lot of capture features that cover just about any situation.
    • One great feature that Snagit has is the ability to pull text from a capture. We don't use this a lot but when it is needed it is a huge time saver.
    • The settings and tools within Snagit are intuitive and easy to find.
    Incentivized
    Read full review
    Userlytics
    • Excellent customer service
    • Fast response rate
    • Implementing new features
    Incentivized
    Read full review
    Cons
    TechSmith
    • Image merge - I wish there was an easier way to merge two images in one.
    • Scrolling capture - even though this is one thing I love, sometimes the text gets wonky when I use this feature.
    • The shortcut - this feature feels super unnecessary. And it can be annoying when every time I move my mouse to the right of the screen it pops up.
    Incentivized
    Read full review
    Userlytics
    • User interface
    • Mobile support
    • Consolidation of Results
    Read full review
    Likelihood to Renew
    TechSmith
    I think that the tool is excellent for what it is being used for. I particuarly like the ability to capture content from the screen whilst using the scroll wheel on my mouse. It is very annoying when your try to capture something with grab and you can't scroll which leads to multiple images
    Incentivized
    Read full review
    Userlytics
    No answers on this topic
    Usability
    TechSmith
    It's button centric for easy access to every feature. Everything allows undo! It works like any other standard Windows application. Everyone can be a professional without having to select every feature yourself by using the built in styles with just one click of a button in most cases. Every button is clearly labeled too.
    Incentivized
    Read full review
    Userlytics
    I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
    Incentivized
    Read full review
    Support Rating
    TechSmith
    I've actually never had to contact support as the tool is easy to use. One aspect is that they upgrade and send email notifications of the upgrades. They don't charge extra for upgrades and their enhancements fall in line with the way we use the tool. We haven't had to submit any upgrade requests as the tool already does what we need it to do.
    Incentivized
    Read full review
    Userlytics
    They give their best and also reply to queries immediately
    Read full review
    In-Person Training
    TechSmith
    No answers on this topic
    Userlytics
    Well trained Professionls
    Read full review
    Online Training
    TechSmith
    No answers on this topic
    Userlytics
    Decent but not comprehensive
    Read full review
    Implementation Rating
    TechSmith
    It's a simple next next finish install. The SnagIt Library in the user profile should probably be backed up to make sure they have access to their old screen captures. We frequently will go back to previous captures and add context bubbles etc. when software changes to show the "old" vs "new". Also, go to SnagIt's website and download the additional Stamp Sets for the user. These are terrific. I wish there was one download to get them all, but you have to download and install them one set at a time. It's worth it - especially for training how-to's.
    Incentivized
    Read full review
    Userlytics
    Even though it takes time to set up. The work is diligent and out of the quality is great
    Read full review
    Alternatives Considered
    TechSmith
    PhotoShop is of course a very powerful image editing tool. But, the learning curve is steep and all the tools and settings aren't necessary for our needs. Snagit is a streamlined solution for capturing videos, creating gifs, and editing images. (It also supports capturing screenshots, including scrolling/panoramic ones, but we use a different tool). Snagit's ability to capture images + videos and immediately open the editor to edit those images or videos makes the entire process faster, simpler, and easier. We've raised the possibility as a team of switching to PhotoShop, but for now I prefer using Snagit for our needs.
    Read full review
    Userlytics
    We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
    Incentivized
    Read full review
    Scalability
    TechSmith
    No answers on this topic
    Userlytics
    Delay to get output
    Read full review
    Return on Investment
    TechSmith
    • Snagit isn't a very expensive product in general so it has been a huge ROI for us
    • It saves me countless amounts of time each day
    • I'm able to share instructions much easier and allows for more time spent on other tasks
    Incentivized
    Read full review
    Userlytics
    • Definitely positive, I would say about 30%.
    Incentivized
    Read full review
    ScreenShots

    Userlytics Screenshots

    Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions