Smith.ai vs. tawk.to

Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team. Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this

Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.

Incentivized

• Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
• The agents are warm and personable.
• In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.

Incentivized

• Speedy receiving and sending of messages
• Can mark that you're active or inactive
• Can see when people are on the site, even if they're not using the webchat

Incentivized

• I have not seen any area for improvement. These people have a great service backed by an even better level of support.

• What I always dislike about any software is the branding that comes along with it.
• The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
• Small errors can occur, causing the extension in the webpage to disappear.

Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.

Incentivized

I think that it's very user friendly. And even in filling out this survey, I've discovered it has beneficial features that I didn't even know it had! It's a lot of capabilities all rolled into one. We're appreciate that tawk.to is an option for us since we haven't found another third party that fits so well with our needs

Incentivized

Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.

I have priced services with Ngage and Apex Chat. Smith.ai is more cost-efficient than these competitors. Most services charge a very high per qualified lead basis. Sometimes $35 or higher per lead. Considering that not all qualified leads convert, client acquisition costs can still be very high. Smith.ai only charges approximately $8 live chat sessions with low monthly flat rates. A completely automated chatbot is even less per month, and in some instances free.

Incentivized

tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.

• Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).

• Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.

Incentivized