Smartsupp vs. typedesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smartsupp
Score 9.3 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month 100 to 200 live chat conversations per month
typedesk
Score 0.0 out of 10
N/A
N/AN/A
Pricing
Smartsupptypedesk
Editions & Modules
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
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Offerings
Pricing Offerings
Smartsupptypedesk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Smartsupptypedesk
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Smartsupp
8.2
Ratings
5% below category average
typedesk
-
Ratings
Chat history and transcripts8.20 Ratings00 Ratings
Chat reporting8.50 Ratings00 Ratings
Chat and web analytics7.90 Ratings00 Ratings
User Ratings
Smartsupptypedesk
Likelihood to Recommend
7.9
(0 ratings)
-
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
User Testimonials
Smartsupptypedesk
Likelihood to Recommend
Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.
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Pros
  • Live chat function
  • Ability to see where traffic from our website is from
  • Ability to see browsing history on youtr website
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Cons
  • customer support doesn't answer chat requests or messages
  • implementation of the trial option works but not clear wether extra features work in trial
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Usability
Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.
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Alternatives Considered
Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job.
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Return on Investment
  • Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
  • Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
  • People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer
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ScreenShots