Smartlook vs. Visitor Queue

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Incentivized

[Visitor Queue is] very useful to track visitors to your website where they have interacted with a page but not filled out a lead form.

Incentivized

• Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
• Real-time recording provides exceptional insights to our design & engineering teams.
• Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Incentivized

• Helps identity each lead in a greater details
• By clicking on the lead, I'm able to see all information on the page
• Structured and proper analysed

Incentivized

• Events -- but I think this is something that we could improve ourselves in our system.
• Create some suggestions for funnels and heatmaps.
• Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas!
• Send an e-mail with main insights.

Incentivized

• Having all websites combined into one so you don't have to add filters to each one separately
• The buttons should be a little clearer (maybe use words instead of buttons) so it's easier to find where things are on the site

Incentivized

As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.

Incentivized

we are still early stage and costs are a little bit high and we need to have a bigger team to optimize the outcome

Smartlook is very intuitive and simple for an average programmer (I don't know if it will be as simple for a normal user). We have never had to resort to looking for information on the web or ask for help for something we didn't understand or didn't work as expected.

Incentivized

it was pretty straight forward and easy to use with small teams

I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem.

Incentivized

we had no problems in getting support

the training was ok, we knew the basics and we didnt need intensive training.

It was easy to implement and we did not have any issiues

Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some custom dashboards.

Incentivized

I evaluated Lead Forensics. It's very similar to Visitor Queue but more expensive and I would say the only thing that seems to be a bit better is their dashboard is more comprehensive/visual.

Incentivized

• We have increased the conversion rate from the beginning till now with 120%.
• We redesigned our landing pages and decreased the bounce rate by 41%.
• We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis.

Incentivized

• We did not select the tool.
• It was in the top 3 of solutions we looked at
• Again, we had a unique requirement and it didn't fit

Incentivized