Smartlook vs. Thrive Leads

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Incentivized

Thrive Leads is really well suited for solopreneur service providers, ecommerce brands, and small to medium businesses. I wouldn't recommend Thrive Leads as an enterprise level solution, but I don't think they're trying to be that, either. Thrive Leads will help you if you don't have a whole marketing department (or if you are the one guiding a marketing VA) to do a better job of capturing leads and building your email list, which is the life blood of small online busines.

Incentivized

• Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
• Real-time recording provides exceptional insights to our design & engineering teams.
• Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Incentivized

• Capture contact data
• Segment contacts
• Integrate with Activecampaign in a straightforward way

Incentivized

• Events -- but I think this is something that we could improve ourselves in our system.
• Create some suggestions for funnels and heatmaps.
• Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas!
• Send an e-mail with main insights.

Incentivized

• The form creator is WYSIWYG, but not 100%
• If computer is slow, forms are slow to load
• Form loading can sometimes affect Google page speed insights

Incentivized

As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.

Incentivized

Smartlook is very intuitive and simple for an average programmer (I don't know if it will be as simple for a normal user). We have never had to resort to looking for information on the web or ask for help for something we didn't understand or didn't work as expected.

Incentivized

Thrive Leads can be easily used by anyone who has the basic skills to work within the WordPress environment and who has the knowledge about lead capture and segmentation. As a lead capture tool, I think it's use is restricted to obtaining contact information in different settings, which it does flawlessly.

Incentivized

I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem.

Incentivized

In general, the support is great. When living in a different time zone, the support can seem slow but it's not. Most of the time, any issues I have get sorted out quickly and if it's not the first time, it generally gets fixed on the second go. Their knowledge base is good too although sometimes it's hard to search. Not usually their fault, more that users don't title their problems better.

Incentivized

Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some custom dashboards.

Incentivized

Both Leadpages and ClickFunnels are great products but because they are so specific in many ways they didn't allow me to use them right across an entire website. Thrive Leads has integrated their products so well that you can use them on any wordpress site and of course with all other Thrive products. I also found the cost much better and the constant updating of the software means it's always up-to-date with the market.

Incentivized

• We have increased the conversion rate from the beginning till now with 120%.
• We redesigned our landing pages and decreased the bounce rate by 41%.
• We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis.

Incentivized

• Grew our email list quickly through opt in offers
• Decreased time to build campaigns manually
• Increased donations from email subscribers

Incentivized