OnShift vs. SmartLinx Solutions

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

For an organization like ours, with staff at many different locations, it is extremely helpful. It also creates standardized workflows in all locations. Because the program is widely adopted, it is very helpful in that the training programs we have developed can be deployed at new locations. It is also helpful for different departments.

Incentivized

• Management
• Easy of use
• Important advanced options
• Excelent design

Incentivized

• Remote time management
• Accuracy of reporting
• Ability to use over the web/smartphone

Incentivized

• Easily filling shifts.
• Downloading schedules to an Excel file or spreadsheet that is easy for employees to read.
• Let the agents get know better as sending a samples.

Incentivized

• Dependent on security/firewalls
• Requires training
• Requires manual review at month end

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

SmartLinx has payroll platform which integrates nicely with scheduling platform, reducing redundant pay code entry. Analytics ties in both payroll and scheduling. However, SmartLinx is not as user-friendly or intuitive as OnShift; PBJ platform not as good as OnShift, communication with employees more difficult than with OnShift.

Incentivized

UKG is a beast. I feel like it is meant for organizations with 1000 employees or more instead of a few hundred. SmartLinx Solutions is a bit more down-to-earth.

Incentivized

• It doesn't work for few users
• Could be more stable

• Accuracy of reporting
• Accuracy of invoicing
• No worries on billable hours being missed

Incentivized