Smartling vs. Unbabel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smartling
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.N/A
Unbabel
Score 7.0 out of 10
N/A
Unbabel is a translation software from the company of the same name in San Francisco. The company’s language operations platform blends advanced artificial intelligence with human editors. The vendor states Unbabel integrates in any channel so agents can deliver consistent multilingual support from within their existing workflows.N/A
Pricing
SmartlingUnbabel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SmartlingUnbabel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SmartlingUnbabel
User Ratings
SmartlingUnbabel
Likelihood to Recommend
9.5
(0 ratings)
7.0
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Support Rating
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
SmartlingUnbabel
Likelihood to Recommend
Smartling is great for a company or team that doesn't have the resources to translate multiple properties in-house. It automates the process and makes it much more manageable. If you have a large website that is managed by one local team and not a global team, Smartling is for you.
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If you need a quick turnaround for quoting your end users. If you like to have a self service portal to manage your projects.The translation quality is pretty good and just in case you have any issues with it there is always a scope for feedback.
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Pros
  • Excellent customer support reps that are available for any and all questions.
  • Detailed interface that allows you to control pretty much everything yourself.
  • Comprehensive help center containing articles and videos.
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Cons
  • We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts
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Likelihood to Renew
I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry
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Support Rating
I always receive timely and pleasant support from their Help Desk!
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Alternatives Considered
We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.
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We started off with this provider and haven't tried anyone else.
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Return on Investment
  • Helped us win 3 enterprise deals where localization is a must- got us an additional $XXXk ARR.
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ScreenShots