The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.
It's perfect for us to update processes that we use daily at Curri. This is a very important piece of our business because being a start-up, things are always changing. I'd say it's pretty appropriate for all needs related to a knowledge base.
For users who live in a specific app that already allows for templates, TextExpander might not be the best fit. Even then though, you are generally limited to one template per message. TextExpander is great because it carries across all platforms I use. I can use it to drop into emails, browsers, Slack convos, etc seamlessly. Really anyone who is consistently using the same language, links, or info would be in the ICP for TextExpander.
Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.
I'm obsessed with this app. It was the only thing I asked my leadership team to add to the budget for me. I can't see myself working in the sales/remote/tech space without it these days. Huge fan, love how easy it us to use, low effort to set up, and grows as my needs and use cases do
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it