Slab Knowledge Base vs. Tettra

Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing

Incentivized

Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people.

Incentivized

• Organization
• Training
• Sharing information
• Linking documents
• Easy access to company material

Incentivized

• Easy to use.
• Easy to set-up.
• The free version has basic integration options.
• For the paid plans nice extra features (ie API).

Incentivized

• Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.

Incentivized

• There aren’t enough shiny features to differentiate from Google docs
• Limited to Slack authentication
• There is limited live collaboration functionality

Incentivized

I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.

Incentivized

They're different platforms, so I think they have both served our needs well.

Incentivized

Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.

Incentivized

• Positive impact in keeping all departments in sync
• Positive impact on finding who owns a particular territory
• Positive impact making and retrieving templates

Incentivized

• Easier to find information
• Meets you on the platforms you already use - ie Slack and Google.

Incentivized