The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.
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Starmind
Score 8.0 out of 10
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Starmind in Zurich offers their knowledge sharing platform, featuring augmented Intelligence allowing team members, or employees across departments and offices, to tap into the collective human intelligence in an organization, in real-time.
Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing
Shared knowledge is essential to widely distribute knowledge among the various sectors of the company. Knowledge is power and we have discovered this with Starmind, where we are all capable of solving different problems without the need to work in a certain sector or not.
Anonymous requests, with fast and totally efficient results, which is amazing, most of the time he finds the person trained to solve certain problems.
The search system has filters that help us prioritize what we are really looking for, in this way the search is much more efficient.
Collaborative tools undoubtedly help us to solve communication problems, streamline work processes and achieve work success in carrying out our projects.
Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.
Collaborative tools undoubtedly help us to solve communication problems, streamline work processes and achieve work success in carrying out our projects.
I'm still not familiar with its interface in a comfortable way. It seems to me that there are functions whose potential can be exploited more but they are not visual, instead there are many others that can get in the way a little in the daily use of the platform.
Bloomfire is an excellent tool, it provides multiple similar features, these platforms being intelligent in the search for shared knowledge, however, Starmind seems to me to have better search options and interaction actions between users.
The effective search for the right person to attend specific commercial projects has allowed us to hit the target, since we are exploiting the potential of each of the company's personnel regardless of the department to which they belong, we diversify, learn and adapt to changes, in favor of always achieving the proposed objectives and achieving better performance and work efficiency.
