SkyTab POS (formerly Harbortouch POS) delivers a touch-screen point of sale system that will streamline your business operations and automate your management activities. SkyTab is a product from Shift4.
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TouchBistro
Score 6.0 out of 10
N/A
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry…
Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.
For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.
Toast overall was a very impressive system. However being new to Canada I was hesitant to sign. Clover worked well with payment processing but was not a great system for sales and service. Square would repeatedly crash and miss payments, their customer service was terrible and took too much effort to have any corrective assistance. We went with TouchBistro because in all the restaurants I have worked in this has been a consistent system and was able to integrate with Moneris payments.
The consistency of ordering with Touch Bistro has aged me money! From the customer to the person who takes the order to the person who makes the order and then back to the customer we have less room for error with Touch Bistro.
It can be slow during large volume times, especially if a lot of my customers are laying with credit cards or gift cards.
