SkillSurvey is a reference solution that since the late 2022 acquisition is now part of the iCIMS Talent Cloud. It features a configurable workflow that allows organizations to tailor reference checking according to their preferences and for various workforce segments.
N/A
Sterling Check
Score 6.5 out of 10
N/A
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.
SkillSurvey really is great for reference checks and how to communicate with the contacts provided. It's a great way to easy view the reports, ensure that someone is not filling out their own reference information, and being able to contact passive candidates that have interest in your organization. The templates are easy to generate once you use them a couple times.
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.
I've used a few other reference checking vendors, as well as have references completed through background checking vendors, and our company even tried to create our own reference tool. SkillSurvey is the best we've used yet. They gather the greatest percentage of references, quickly, and with the least amount of "technical issues". Again, the leads are also a bonus.
SterlingOne is easier to use and faster in response than HireRight. HireRight is also not great for international (non-US) candidates as the employment history and especially education results take a long while.
