Skilljar by Gainsight vs. Tovuti LMS

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

Tovuti is really well suited for anything that involves instruction, whether that be to a class or to provide training to your company's staff. While the interactive content is wonderful and allows for many accommodations (visual and hearing impairments included), it is not always an easy task to create activities that work comfortably for individuals with mobility/dexterity disabilities.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• You can effortlessly set up logins and manage registered courses with Tovuti LMS.
• The interface is easy to use and can be easily linked with a variety of APIs.
• You can customize the learning module by adding or removing information.
• During virtual events, groups can be divided into multiple virtual teams and then return to the original group.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

• I would love to see Tovuti LMS add privacy measures that would confine visibility by course to allow more external partner participation.
• While I appreciate the speed of response from the solution team, efficiency could be added by allowing quick video calls for identifying issues. It often takes a lot of effort to describe the issue, and it would be a quicker process to be able to show the problem.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

We have established the training department to extend our training capabilities into one central area. I have mentioned training production, internal and external sales staff. But the training department will surely delve into the HR area of new hire orientation, annual recertification processes, etc. We truly have just scratched the surface of this iceberg. Now that we have made the investment, we will surely continue with this product. I cannot see us moving to another product at all. We will definitely renew our subscription with Tovuti

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

The in-platform authoring tool really isn't an authoring tool. It is a content management system/database that requires you to build each and every component of your course under another tab and remember and correctly string them together. You can't author anything directly into a Tovuti LMS course. Everything is its own separate 'thing.'

Incentivized

I have yet to have an outage on the availability. As far as I know, no trainee has run into it either. Excellent rating on that front

Incentivized

I have worked with so many software packages that are slow to load, take for ever for screen changes, etc. I do not have that issue here with Tovuti at all. I have yet to really do any reporting on it as we are fairly new with the package, but if it operates like the rest of the system, then I am going to assume that reporting will be no more difficult than the rest of the platform

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

The pre-sales team was very helpful and responsive and then stopped responding to my mail as soon as I had signed the contract, not even a reply from the last couple of emails sent. The post-sale teams are engaged and quick to respond and really good. Unfortunately, I need to use them more than I should, and sometimes the reply is "we don't support that feature", but the support from the support team is excellent.

Incentivized

Hayden was awesome. He knows his product inside and out and was able to answer all my questions. I had a lot of questions. I was actually starting to build courses while I was going through the training so that when the next session on the schedule came up, I had even more questions about what I had done vs the way I maybe should have. In the end, I was doing my own hands-on while going through the training. Tovuti is that easy to use.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

The implementation had extremely wonderful support from Tovuti in the form of a series of one-on-one meetings to hear the clients needs and intended usage and then to set up the platform to meet those needs while demonstrating how to use it.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

I keep coming back to this, but the customization of Tovuti is fantastic. There is a bit of a learning curve, but if you dive in, there are wonderful tools to create engaging content. BizLibrary has a great existing library of courses, but that is not what we needed. The ability to create specific permission levels for users that overlap in unique ways due to the nature of workforce development makes Tovuti stand out for our needs. BizLibrary and Schoology just were not as flexible in this regard. And while Schoology has strong content creation features, it mainly serves educational organizations and is developed to suit their needs. Again, just not as flexible as we needed.

Incentivized

Scalability is great. We bought their first 'size' package and that covers 300 trainees. Transitioning to the next level is more a matter of accounting and payment. My take on it is that its just a matter of paying the higher level of subscription and its done

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.

• Tovuti LMS is easy to use for our learners and they are retaining more information than our previous eLearning platform.
• Learners are coming to training class with a thorough understanding of their role and are more prepared than previously
• We've seen an increase in attendance of webinars since we are able to post them in the media library for employees to attend after they are life.

Incentivized