SilkRoad Recruiting vs. Zoho Recruit

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.

Incentivized

With the business I am in I have to be able to search and reach potential candidates from hours away due to the scope of the contract we have covering a solid couple hundred sq. miles of the state; so being able to have a software that can search, sort, rank, and suggest candidates without having to spend ours of time or driving hours for an interview I can connect with one person and make a decision and have the software there for them and send an email or two with the steps and instructions and 5 minutes later be doing the same for another candidate hours away without even needing to leave the office or even from home and knowing that I'm able to monitor and adjust the steps or make adjustments along the way and being able to trust that it is choosing quality candidates and able to help me hire the right people to do my job to keep my contractors and homeowners safe is amazing for our business.

Incentivized

• The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
• Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
• Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
• Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.

Incentivized

• Like other HR-based services, Zoho Recruit allows you to track the behavior of candidates during the execution of your hiring process, so that you can create constant notes of any problems that may arise and that may prevent a proper job.
• The relationship between employers and candidates can be measured, which is excellent for creating reports on the development of each hiring process, and employees can then be evaluated on their ability to manage and communicate correctly with each candidate under their direct care.
• Hiring sessions can be recorded using a variety of methods. It does not necessarily have to be done using an audiovisual recording tool (which is possible through different integrations) but a convenient recording system that allows you to note down important data, and where even the candidate's photographs can be saved.
• We believe that some features of Zoho Recruit's support service could be improved, although this is probably a general service by the Zoho team for all their programs. The staff is not sufficiently explanatory, and therefore we have not been able to meet our expectations for troubleshooting.
• We like that using Zoho Recruit is so convenient, and that it interfaces well with the other services that the entire Zoho suite has to offer: Zoho Recruit is a good alternative for human resources, which shows a reliable and easy-to-manage operability, so that all registration and follow-up processes are simple.

Incentivized

• We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
• They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
• It lacked some of the reporting we needed and every time we needed something special it was an extra cost.

Incentivized

• When searching for a name, it brings up much too broad of a list.
• Adding candidates from LinkedIn sometimes has a lengthy delay and takes up to 2 minutes to be able to search from them, though I have found a workaround by navigating to the home page to find activity of adding a candidate.
• Would be helpful if it were more intuitive with adding duplicates.

Incentivized

It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available

Incentivized

We have evaluated every other ATS on the market, and do so every 1-2 years just to make sure we aren't missing out on anything better, and found that Zoho offers more functionality than any ATS with a per-recruiter-price under $100. Once it introduces automated job alerts and candidate login functionality there will be no reason for us to look elsewhere.

Incentivized

It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.

Incentivized

The user interface looks clunky and designed by engineers. I suspect it didn't undergo much user testing.

Incentivized

The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year

Incentivized

I give Zoho Recruit this rating because over all, it has helped me to organize my candidates and saved me time and energy in organizing them myself. Without Zoho Recruit, I simply would not be able to keep my talent pool straight, and it certainly gets the job done. I took off a couple points because if I download a resume after already inputting the candidate into Zoho, it won't automatically sync the two profiles up. It also does not remind me when a task is expired.

Incentivized

OpenHire is not nearly as advanced as Kenexa and is probably more on par with iCIMS. I did find iCIMS had some additional functionality and was easier to use than OpenHire. OpenHire's system seems much more fragmented, requiring work arounds than either of the others. I also found iCIMS to have better customer service when in need of help using the system or requesting any changes. OpenHire was the selection at my previous company based on its global platform as well as cost savings. At my current company, OpenHire was selected prior to my joining, however, for the level of recruiting we do, the lack of sophistication isn't really an issue.

Incentivized

Zoho Recruit is far superior to all the other tools I evaluated. It alows for a ton of customization across the application. Templates and automated workflows allow for streamlining processes. It has integrations with several Zoho products and external tools, including Zapier. It provides a set of APIs to use with it. It allows for to-do lists with reminders. It allows for storage of all documents shared by candidates, including assignments. It allows you to create customized offer letters for candidates and keep track of them through the application. None of these capabilites are available in the other tools that I experimented with

Incentivized

• OpenHire has very positively impacted our organization. It has allowed us to streamline our process and keep record of all of our recruitment electronically instead of in paper.
• It has allowed us to have a consistent recruitment process in all of our countries
• It has greatly increased the efficiency of our recruitment team.
• Only negative is that our organization has an expectation for reports and we are not able to always give them what they would like out of the system.

Incentivized

• I can't say anything about ROI, but Zoho Recruit made our recruitment process highly effective.
• We did not need to hire more HR managers as the system helped to manage the processes automatically.
• We saved money with Zoho Recruit for sure. And this was very best.

Incentivized