Signal Messenger vs. Zoho Cliq

Signal is best when you want to keep a conversation confidential. The whole premise of Signal is privacy, based on keeping location, contents, and what's in the content private. By having the delete function and the time limit on messages, as well as auto-delete, messages that are seen are not left on the device longer than they need to be. It's not appropriate for simple regular chatting or sending files that need to be shared. That's not its strong suit. What is its strong suit is the peace of mind that your confidential conversations are meant to be kept that way.

Incentivized

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

Incentivized

• Security - This is the main feature Signal is known for, and it's no joke. Signal's encrypted messaging is best in class and you can rest assured that it would be very difficult for a third party to intercept your messages.
• Filesharing - You can share all manner of files and audiovisual content through Signal in a secure way.
• Desktop/Mobile Sync - In order to sync your mobile installation of Signal to the desktop version, you have to use a QR Code, and do it every time you update. Old versions of Signal are no longer able to send or receive messages. This is a good and bad thing as it is a bit of a hassle, but it helps to add extra layers of security.
• Message Drafts - A nice feature where you don't lose messages you are in the middle of writing.
• Named Conversations - It's nice to be able to organize conversations
• Temporary Messages - You can send messages that will be deleted after a certain time, or when read.
• Video and Voice Chat - In addition to texting, Signal lets you make video and voice calls.

Incentivized

• instant messaging so team members can quickly talk to each other
• creating different channels for specific teams or projects, which keeps conversations organized
• notifications that alert you about important messages, helping you stay updated

Incentivized

• Needs to add video
• Add time zone information so you don't call at the wrong time
• Improve the interface, as it's too bland

Incentivized

• Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
• Cliq PC app is bit heavy, can be light weighted

Incentivized

Cliq is essential software for our communication. Because we are an office of both in-house and remote employees we must have a unified communication platform to speak to another in real-time. Cliq offers us that platform in an easy-to-use format that allows for both 1:1 and team communication occurring all at once.

Based on my experience with Cliq it is very cool and easy, I will give 10/10, because of their quality.

Incentivized

It's available 24X7. We have never faced any serious issues with the connectivity. Whenever we faced issues, it has been traced to a browser issue or Windows app issue or a mobile issue.

Incentivized

No issues

Incentivized

I've never contacted support but I see that they are on the ball for bug fixes, highly communicative in release notes, and continually releasing updates to Signal that address common user complaints. Given how responsive the development team is, and how they are continually improving Signal, I think their support is top notch.

Incentivized

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Excellent support. Online training and supporting videos, and resources are more than sufficient to get started. Moreover, their support channel, especially the chat window, is very helpful and provides an instant solution to all our queries. For any complicated issue, they always get back by email with the solution and on occasions even call back.

Incentivized

Implementation is very simple and easy. Create a Zoho account (free or paid), send/ receive an invite, log in, verify your credentials and get started. Admin would have created the channels for you, and you start contributing. The entire process is smooth, and you can get started within minutes. The Admin has to work at the backend, initially, and decide on the permissions for the individual and the team and set up permissions for access to other applications too. This needs to be planned out, tested and implemented.

Incentivized

The closest competitor we've found for Signal is Telegram. We do use Telegram with some clients and individuals who prefer it. Unfortunately, in this climate where there is no clear winner and a lot of diversity in applications, if you work with a lot of clients you're going to have to install a whole suite of instant messaging apps. Still, given the choice, we prefer Signal over its competitors, specifically for applications where high security is a concern.

Incentivized

Essentially the same style of platform. Aside from any "bots" (which I don't use anyways), they appear to do the same thing. But Zoho Cliq comes packed into the Zoho One platform. It's a useful component in a suite of communication tools that allows our office to work and speak to one another in an abundance of ways.

The system works perfectly well. At times, we have faced issues with the desktop application - it doesn't start, or takes time to start, or even logs off on its own. However, the browser as well as the mobile application work perfectly well, and we have never faced issues with them

Incentivized

• Communication is crucial to accomplishing our mission
• Cost of similar commercial apps could be very prohibitive

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized