ShowMyPC vs. SolarWinds Dameware Remote Everywhere (DRE)

The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.

Incentivized

There was one project wherein we wanted the fast result, and the deadline was quick for one day. We used SolarWinds Dameware Remote Everywhere (DRE) as a virtual network remotely. We took RDP of that and took connection. The result what we got was too quick like within some hours. We showed the same to our clients and received their appreciation once it went LIVE. Thank you so much team for this. Apart from this I never found this less appropriate

Incentivized

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• Remote control is solid, rarely loses connection
• Allows for control of the desktop prior to login
• Allows for scripts to be executed in the background without disturbing users
• Allows for batch rollout of scripts across multiple machines
• Allows us to see the end users' desktop - as opposed to RDP

Incentivized

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

• Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
• Offering a branded version of the client/agent would be a nice touch for businesses
• A web-only version of the technician console for remote support would be a nice feature

It's a good tool overall, but could be better.

Incentivized

SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.

Incentivized

From a strictly remote access perspective, the experience is virtually the same between the big three remote access solutions - ShowMyPc - LogMeIn - TeamViewer. They all offer similar connection experiences. ShowMyPC has the best browser based experience - very smooth and seamless. LogMeIn's is lacking and the experience feels sluggish. TeamViewer does not offer this to my knowledge. ShowMyPC wins with the free on-demand access because it is handled via the browser. [TeamViewer] offers free - but only via a downloaded client. LogMeIn does not offer anything for free here.

Incentivized

Its integration with Samanage and cost were the key deciding factors over TeamViewer (which can be VERY expensive despite how easy and nice it is to use) and it's just far more functional and less limited than VNC or RDP or Chrome Remote Desktop options or even the screen share with Microsoft Teams (which only works when using the installed Teams app). It's important to note the deployment methods are nice and powerful too and support has been great so far.

Incentivized

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized

• seamless installation of MSI or EXE
• No Codes to enter when installing agent
• Agent automatically connects to cloud dashboard
• our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard

Incentivized