ShipHero vs. ShipStation

ShipHero

2 Reviews and Ratings

ShipStation

86 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ShipHero	Score1 out of 10	N/A	ShipHero is an ecommerce fulfillment and shipping solution from the company of the same name in Garnersville.	$1,850 per month
ShipStation	Score8.1 out of 10	N/A	ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…	$9.99 per month

Pricing

ShipHero

ShipStation

Brand WMS: 1,850
per month
3PL WMS: 1,995
per month
Enterprise WMS: 70,000
per year

Starter: $9.99
per month
Bronze: $29.99
per month
Silver: $59.99
per month
Gold: $99.99
per month
Platinum: $149.99
per month
Enterprise: $229.99
per month

Pricing Offerings
ShipHero	ShipStation
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ShipHero	ShipStation
Considered Both Products	ShipHero No answer on this topic	Auctane (Stamps.com, Inc) Verified User Chose ShipStation ShipStation seems to provide the bare minimal compared to others in the industry. I would rate it one of the lowers in terms of shipping service providers. Incentivized Helpful?
	Would buy again
	No answers on this topic	75% Would buy again 12 Answers
	Delivers good value for the price
	No answers on this topic	86% Delivers good value for the price 12 Answers
	Happy with the feature set
	No answers on this topic	81% Happy with the feature set 13 Answers
	Lived up to sales and marketing promises
	No answers on this topic	67% Lived up to sales and marketing promises 8 Answers
	Implementation went as expected
No answers on this topic	93% Implementation went as expected 13 Answers

User Ratings
	ShipHero	ShipStation
Likelihood to Recommend	1.0 (1 ratings)	8.0 (23 ratings)
Usability	- (0 ratings)	8.0 (2 ratings)
Support Rating	- (0 ratings)	8.7 (10 ratings)

User Testimonials
	ShipHero	ShipStation
Likelihood to Recommend	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) No answers on this topic
Pros	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) No answers on this topic
Cons	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package. Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end. The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time. Scott Ingham President Read full review
Usability	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) Its a very quick platform and being web based it does not require install for say viewing order's shipping status. For the shipping itself, there is a app that grabs data in near real time. Its an easy install and I have had next to no issues with the shipping aspect of the app. Incentivized Christopher Arnini Director of Technology Read full review
Support Rating	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) No answers on this topic
Alternatives Considered	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) ShipStation is mainly used for automating and streamlining our shipping process. It doesn't track inventory or deal with fulfillment. ShipBob, on the other hand, is a fulfillment and shipping provider. (in addition to automation) Because our e-commerce business is still small and we're operating from our brick-n-mortar store, we don't have a need for ShipBob at the moment. Incentivized Shahin Dehestani CMO (Chief Marketing Officer) Read full review
Return on Investment	ShipHero No answers on this topic	Auctane (Stamps.com, Inc) No answers on this topic
ScreenShots