IBM Trusteer vs. F5 Distributed Cloud Bot Defense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Trusteer
Score 9.0 out of 10
N/A
IBM Security offers the IBM Trusteer fraud detection and prevention application, to support financial institutions and antivirus applications with additional malware and phishing prevention, as well as provide digital identity protection and prevent fraud. IBM acquired Trusteer in 2013, and the product includes the IBM Trusteer Fraud Prevention Suite, IBM Trusteer Rapport malware and phishing protection tool, IMB Trusteer Pinpoint Detect account takeover protection, and integration with IBM…N/A
F5 Distributed Cloud Bot Defense
Score 8.7 out of 10
N/A
F5 Distributed Cloud Bot Defense (formerly Shape Defense, acquired January 2020) provides security to protect a website from bots, fake users, and unauthorized transactions, preventing large scale fraud and eroded user experiences. Companies get visibility, detection and mitigation outcomes to reduce fraud and cloud hosting, bandwidth and compute costs, improve user experiences, and optimize their business based on real human traffic.N/A
Pricing
IBM TrusteerF5 Distributed Cloud Bot Defense
Editions & Modules
No answers on this topic
Enterprise
Custom Quote
per year
Offerings
Pricing Offerings
IBM TrusteerF5 Distributed Cloud Bot Defense
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
IBM TrusteerF5 Distributed Cloud Bot Defense
User Ratings
IBM TrusteerF5 Distributed Cloud Bot Defense
Likelihood to Recommend
10.0
(0 ratings)
8.7
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.5
(0 ratings)
Implementation Rating
-
(0 ratings)
8.2
(0 ratings)
User Testimonials
IBM TrusteerF5 Distributed Cloud Bot Defense
Likelihood to Recommend
Trusteer is great for banking and protecting a computer beyond internet banking! There can be painful times when we try to help a customer who has Trusteer and Norton or McAfee and it doesn't want to work. But Trusteer has great services offered in their portal in the Start Menu.
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I'd strongly recommend it, but with a few caveats depending on how mature the team is with behavioral based security tools. One of our fintech clients was getting hit with low volume, widely spread login attempts, below our rate limiting thresholds. F5 Distributed Cloud Bot Defense was able to flag abnormal input timings, inconsistent device fingerprinting and high entropy in field population behavior. You can only imagine the wave of downstream account lockouts this saved the client. On the other end we had a client with a real time trading platform using Graphql over websockets. F5 Distributed Cloud Bot Defense wasn't able to tap into that stream natively. we had to reverse engineer a proxy layer to inspect events. It worked but it was clunky and not officially supported
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Pros
  • Notification - the emails are timely and we are able to track users well.
  • Security! I love the security that Trusteer uses in order to make sure our customer information is safe.
  • Information - Trusteer shares information regarding breaches and security that we need to be aware of for our customers and our fellow co-workers.
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  • Regularly analyze traffic patterns and bot activity. Use the insights provided by the platform to refine rules and policies.
  • Configure rules to specify acceptable behavior for user interactions and alter sensitivity levels as appropriate to reduce false positives.
  • Integrate F5 Bot Defense into our existing security stack, which may include WAFs (Web Application Firewalls) and SIEM (Security Information and Event Management) solutions.
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Cons
  • In every business it is important the security and the veracity of the sources with IBM Trusteer it is reliable to use them for these variants.
  • IBM Trusteer is based on the protection of financial data and for anyone it is advisable to use software that has vulnerability, but in this case the condition that allows this tool to be useful is its ability to set up anti-spy shields for as long as necessary.
  • This type of tool is necessary to be constantly updating and reviewing. They usually tend to be anchored to a system of commands that allow pirates to sneak into information. It is recommended to update the platform and include other forms of verification.
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  • On a technical side, we've had a lot of deployment issues. This is not a one-sprint solution.
  • We ran into undocumented failure modes and had to rely on L2 and L3 customer support, delaying troubleshooting significantly [in our experience].
  • Accurate log ingestion is a larger challenge than one would want in a security tool.
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Likelihood to Renew
IBM Trusteer maintains the same focus with what it offers as a comprehensive and reliable vision tool. The technical support is the best that has been handled. The integration with other elements is reciprocal and of unique quality to promote the use at the corporate and advanced level. No more saying that we use the software because it is also economically sustainable and favors us a lot
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We are more likely than not, to renew it. It saved us from a really huge data breach 4 months ago. It has earned its shower so far
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Support Rating
No answers on this topic
Official support can sometimes take time to reach the right people. However, once you are in contact with the appropriate experts, the support is excellent, as F5 staff are true specialists. On the other hand, we always receive prompt assistance from our local sales team, who typically help us connect with the right people quickly.
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Implementation Rating
No answers on this topic
Implementation of Distributed Cloud is accomplished a few different ways, it would pay to meet with the F5 team and map out your implementation prior to acquisition to make sure you Infrastructure and Operations teams are aligned to the approach and requirements.
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Alternatives Considered
We use FraudMAP to monitor activity inside of the Online Banking login and we love it! It helps us to find strange IPs, inconsistent activity, fraudulent activity, and updates done within online banking. We use it in conjunction with Trusteer because Trusteer can tell us when a registered PC has a potentially malicious virus on it before any logins are processed
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Clodflare bot management was our other obvious option for us. We tested it on a staging version of our RFQ platform. It was great for broad traffic filtering but had a hard time with nuanced differences between real subcontractors and low volume bots mimickingt human input whereas that's where F5 Distributed Cloud Bot Defense thrived
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Return on Investment
  • As stated before, we've had some grumpy customers with issues regarding the security but we have them turn off the Trusteer or send them to the portal for assistance.
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  • We experience large web/data scraping attack campaigns and F5 Distributed Cloud Bot Defense over the years has helped mitigate these for us and significantly reducing load off of our origin servers.
  • Also, we experience many large Credential Stuffing attacks and F5 Distributed Cloud Bot Defense helps us stop these attacks and protects our customers.
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ScreenShots