ServiceNow Orchestration vs. SS&C Blue Prism

ServiceNow has been very helpful when I have an email, phone, or computer issue. Since starting at the bank, I've needed to request various applications and software, and it is incredibly easy to do that on ServiceNow. ServiceNow ranks each ticket it receives by priority (1-5), so the IT department can easily determine what needs to be fixed asap and what can wait

Incentivized

Blue Prism Intelligent RPA is well suited for the processes which are rules-based in nature. This software works well with web based application integrations. It's very easy to capture the object details and code the workflow with ease. The record functionally will do the trick most of the time and will save a lot of effort in coding the workflow. Work needs to continue in the surface automation part. It works with surface automation but there are chances of failure sometimes and we feel like the control of automation is very fragile.

Incentivized

• Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
• A customers 'super" user has access to all cases that are filled by them.
• When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.

Incentivized

• Storing information from email in a standard data set
• Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
• Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management

Incentivized

• Not super intuitive.
• Duplicate Requests are missed.
• Would like to have a chat function.

Incentivized

• Object handling can be improved more and instead of going through each and every object to find its functionality it is hard and only the experienced BP tool user can understand.
• The identification of the elements can be improved much more with having useful details in place instead of only using the Indexes for the elements.
• In the environment variables pane, they can add some grouping facility to divide the variables in the environment variables section.
• Can improve the calculation stage for doing string operations using the VB commands instead of using code and inbuilt native functions to save time.

Incentivized

A very user-friendly workflow creation process. A dashboard to provide a full visibility of the workflow and processes. We're able to easily monitor ongoing, pending, stopped, error workflows and act swiftly when there was a red flag. Also implemented workflow approval process where task require multi-level approval for proper ISO documentation.

Incentivized

Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.

Incentivized

Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure

Incentivized

It offers the same user experience as other RPA solutions such as Automation Anywhere and UiPath, but with the added benefit of being able to leverage the cloud for scalability and manageability. Blue Prism Cloud works in conjunction with existing IT infrastructure, allowing users to continue running their current IT operations while automating processes.

Compared to Automation Anywhere and UiPath, Blue Prism Cloud has several distinct advantages. Firstly, it provides pre-built templates for commonly used tasks, enabling businesses to scale faster with increased agility. Secondly, its hybrid deployment model allows users to select either private or public clouds - providing improved scalability and flexibility.

Incentivized

• Manage IT issues.
• Log multiple tickets.
• Comprehensive platform for entire bank.
• Helps effectively solve hundreds of issues by prioritizing them.

Incentivized

• Saved a considerable amount of time ( More than 5000 Hours of manual work so far )
• Saved considerable amount of money as well ( If their costing improve, this matrix will improve largely for all organizations )
• It requires very less coding so instead of hiring new people trained in a specific tool we were able to manage this with the existing workforce with a few weekend classes.

Incentivized