ServiceNow Orchestration vs. SS&C Blue Prism

Servicenow should be particulary used by large companies, or companies that have a lot of large customers. But be aware to have a look at your own demands. If your a company that is not bigger than 250 employees, you should have a look at other ITSM tools.

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Blue Prism Cloud is an ideal cloud automation solution for organizations with a significant number of remote workers or geographically disparate teams since its accessible from any web browser. It is also beneficial for organizations that need to quickly outsource part of their process automation without having to purchase additional software licenses and equipment.

However, Blue Prism Cloud is less suited for companies that have large volume data processing needs as its base cost may quickly become prohibitive in those situations. Additionally, this solution may not be suitable for organizations that need more complex solution-specific configurations since its integration options are limited.

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• Ticket submission.
• Issue progress.
• Technical issue resolving.
• Email notifications.

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• Storing information from email in a standard data set
• Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
• Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management

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• GUI for customers can be improved
• Workflow designer has hick ups now and then

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• Surface Automation - The tool is not working well with certain applications hosted on Citrix
• Provide more integrations with excel as majority of the business process use excel
• Community Support- unlike other development tools we do not have a lot of help topics available on Google.

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Usability wise the Blue Prism tool can be utilized to its 100% which include the control room, schedulers, work queues, Release managers, studio for process and object development, we use all the features in blue prism and is well suitable for the development and deployment, All the system are wisely controlled and connected the same SQL database and all the data can be accessed with ease and all the things can achieve in the systematic order.

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Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.

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Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure

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Better User Interface.Better customer service.Easier to learn and use. But has greater risk compliances. Less preloaded automation. Less editing features and a big no while working on big projects. Fluidmesh is better in pricing and better management of multiple projects but I believe Blue Prism is perfect for beginners and small-scale companies.

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• Manage IT issues.
• Log multiple tickets.
• Comprehensive platform for entire bank.
• Helps effectively solve hundreds of issues by prioritizing them.

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• For a level of medium projects, Blue Prism performs well, and the speed of execution is good. In our organization, we are applying for medium projects, where we can increase the workforce of our employees.
• Blue Prism's Client Server Architecture is good, because we need such a feature to implement automation.
• When it comes to pricing, I personally feel that it is costlier.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info