ServiceNow IT Operations Management vs. VuNet Systems

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

I definitely [recommend] VuNet Systems for the following. 1. Richness of reports. 2. Ease of use. 3. Strong support team. 4. Flexibility in changing the product road map according to our requirements. 5. Acknowledging and Appreciating our feedback. 6. Improving and prioritizing the product features. 7. Brings confidence and confirmations to the decisions.

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• VuNet Systems provides real-time visibility on the health and performance of all the components
• Flexibility to ingest data from variety of data sources
• Ability to handle huge volume to data and to integrate with tools like Microsoft teams to get the real-time alerts
• Real-time insights and ease to use tool to perform detail analysis
• Team technical knowledge and capability to implement complex requirements

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

• Some of the items being worked on in the roadmap include automated discovery, improved correlation and automated resolution of incidents.
• VuNet Systems platform does not provide code level visibility. They are not in this space.

ServiceNow's IT Operations Management (ITOM) includes
features such as discovery, service mapping, event management, automation, and
a user interface designed to be navigable. Users can bookmark important areas
for quick access. Provides very good visibility of assets. The UI is little
difficult but once got used to is very good to use.

Incentivized

Comparably the tool is simple to configure and roll out. It does the heavy duty analysis and provides actionable insights. Features to feed insights, fine tune the log interpretation, reminder service to adjust the threshold levels for a workload performance need to be added. Training programs for Monitoring teams if improved this could be an amazing tool for DC elements and IT teams

Given this rating because they have provided us great support throughout the implementation process and post-implementation as well.

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized

• We can say it had a very positive impact if we are speaking in terms of ROI. As the result that we got for the time and efforts invested in implementing VuNet in our organization is really great.