ServiceNow IT Operations Management vs. Tufin Orchestration Suite

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

If there is any organization who is having more then 10-15 firewalls and from different vendors, Tufin Orchestration Suite can be best suited there as it can manage all the firewalls from one single pane of glass and push the policy, and get the Standard based compliance reports for the rules created on the firewalls.

Incentivized

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• If you set your zones correctly Tufin will create your network topology map.
• You can find which object or rule you want easily for all firewalls in the network.
• Tufin provides more features for Checkpoint.

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

• Tufin SecureChange needs to be more agnostic, easy to integrate with Service NOW
• JSON payload identification for Tufin SecureChange while integrating it with SNOW
• customization should be made more easy, like custom dashboarding
• Tufin Orchestration Suite Professional services experience could be also improved overall - Taking more ownership
• API calls to 3rd party tools should be more flexible

Incentivized

ServiceNow's IT Operations Management (ITOM) includes
features such as discovery, service mapping, event management, automation, and
a user interface designed to be navigable. Users can bookmark important areas
for quick access. Provides very good visibility of assets. The UI is little
difficult but once got used to is very good to use.

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

1) Fairly okay overall but definitely needs improvement overall Vs the other products available in the market like Palo Alto XSOAR 2) Cost wise okay at the beginning but when client demands add-ons/ more features/customization tailored to their needs, Tufin Orchestration Suite recommends RFE / custom costs/development costs 3) USP feature is cool to use overall Vs FireMon 4) Tufin ProServ needs to buckle-up/Support compared to other competitors in the market

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized

• Tufin has helped increase firewall migration time letting us build new policies instead of migrating garbage in
• Tufin helps to identify who changed what when so if a change impacts access Tufin can help find what change was made from a single location
• Tufin has a great reporting feature - except for Palo Alto right now - that helps to review and audit policy, flagging overly permissive and shadow or partially shadow policies.

Incentivized