Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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Skybox Security
Score 10.0 out of 10
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Skybox Security offers vulnerability and threat management solutions.
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Pricing
ServiceNow IT Operations Management
Skybox Security
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ServiceNow IT Operations Management
Skybox Security
Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
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Community Pulse
ServiceNow IT Operations Management
Skybox Security
Features
ServiceNow IT Operations Management
Skybox Security
Firewall Security Management
Comparison of Firewall Security Management features of Product A and Product B
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
For any customer that has a complex network environment spanning globally, skybox helps manage firewall policy compliance for many vendors quite easy. It has a variety of security and network vendors that it is compatible with in its database.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
ServiceNow's IT Operations Management (ITOM) includes features such as discovery, service mapping, event management, automation, and a user interface designed to be navigable. Users can bookmark important areas for quick access. Provides very good visibility of assets. The UI is little difficult but once got used to is very good to use.
It is user friendly and quite easy to use. It centralizes all info in one portal and generates good reports to help you visualize and assess your change management decision
The support team needs to be improved especially in their response and awareness about recent bugs in their solution. For example, sometimes they are not aware about how to integrate specific vendors like Microsoft Azure and they still don't have answers to it until now.
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Skybox performs better than Tufin and RedSeal and while AlgoSec performs as well, it requires far more manual configuration and customization than Skybox
