HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.
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ServiceNow Enterprise Asset Management
Score 9.6 out of 10
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ServiceNow Enterprise Asset Management (EAM) enables organizations to oversee the full lifecycle of its physical business assets to meet financial and operational targets. It provides transparency into asset status with accurate data across all asset classes to support better planning and decision making in a dynamic business environment.
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Companies with a lot of devices to keep track of. Maintaining an inventory in something on prem and not sturctured could lead to a mess of data. It is better to have it in the cloud with drop down choices to pick up. That way people can't write anything they want and you wind up with no consistency.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
It does a pretty good job when compared to CounterACT by Forescout. To be honest the inventory our CounterACT servers collect on every device on the network is vast compared to what is in SNOW. CounterACT has a module for SNOW and can share its CMDB. We hope to utilize in the future.
Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
