ServiceNow App Engine vs. Progress Telerik

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

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We have used the Telerik UI controls for our Admin user experience. We found that this lead to consistent user experience, with feature rich functions already provided. Effectively this meant that hour for hour, using the Telerik UI improved productivity in creating screens with more functions than using the default controls in ASP.NET. At this point most of our focus with the Telerik controls is User Interface oriented.

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

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• Easy to configure with application.
• It provides flexibility for complex grid customizations.
• Takes less time for quick development UI elements.
• UI is very responsible, which can be viewable in any device.
• Great support from Telerik team. It only takes 24 to 48 hours to resolve your issues.

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• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

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• I have not worked with the App Builder but I think a GUI for dragging and dropping components to build a web page would be great.
• In addition to the app builder there should some tools to design a responsive web application to see the results for different screen sizes.

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There are limited use cases where we are just using the service now app engine as of now

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The Telerik UI has become part of our staple development tools. We can not be as productive without the feature set available to us in the Telerik UI ASP.NET AJAX control package.

overall it's a good software, but I think it could be updated to give it an edge over other platforms

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Progress Telerik UI is very usable and one of the best tools to use by the front-end development engineers in our team. It has helped us to improve the overall design of our existing and new applications. Also, the time to build applications has also been reduced effectively and we are able to focus on other areas of improvement to deliver a better user experience for our customers.

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Almost 100% available on time

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They tried their best to resolve our queries every time we contacted them about any technical support

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Telerik UI support is what you are paying for. If something does not work you ask them for an example of how to solve your use case. The SEO on their sites is awesome and so well bedded into Google. The videos are good, [they're] not used much but their examples and DoJo examples make all the difference.

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

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The controls work very well as long as they are used as intended. Built-in functionality should be used whenever possible,

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ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Progress Telerik UI provides a large amount of language support, demos, and documentation. While the competition is still great in their own right, Progress Telerik UI has provided enough resources to cover a number of current and future projects without having to expand to other libraries.

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It is scalable but not reliable

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• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

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• Telerik enabled us to demonstrate our vision for new flagship software with only a years worth of effort.
• Telerik provided out of the box solutions for some of our more challenging UI problems.
• Telerik support has been extremely helpful and critical to our success.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info