Second CRM vs. Zoho CRM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Second CRM | N/A | N/A | Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale. Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support. | N/A |
Zoho CRM | Score8.7 out of 10 | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
| Second CRM | Zoho CRM | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | $14 /user/month | ||||||||||||||
| Additional Details | Multiple editions available starting from US$24 per user per month. Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts; however the first payment is for a minimum of six months. The vendor offers a discount for those who choose to pay for a year in advance. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Second CRM | Zoho CRM | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 93% Would buy again 226 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 97% Delivers good value for the price 228 Answers | |
| Happy with the feature set | ||
No answers on this topic | 95% Happy with the feature set 232 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 95% Lived up to sales and marketing promises 185 Answers | |
| Implementation went as expected | ||
No answers on this topic | 87% Implementation went as expected 180 Answers | |
| Second CRM | Zoho CRM | |||||||||||||||||||||||||||||||
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Social CRM | ||||||||||||||||||||||||||||||||
| Integrations with 3rd-party Software |
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| Platform |
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| Second CRM | Zoho CRM | |
|---|---|---|
| Likelihood to Recommend | - | 8.6 |
| Likelihood to Renew | - | 7.6 |
| Usability | - | 7.8 |
| Availability | - | 8.8 |
| Performance | - | 8.5 |
| Support Rating | - | 6.1 |
| In-Person Training | - | 8.0 |
| Online Training | - | 5.6 |
| Implementation Rating | - | 5.6 |
| Configurability | - | 5.1 |
| Contract Terms and Pricing Model | - | 9.5 |
| Ease of integration | - | 7.2 |
| Product Scalability | - | 5.7 |
| Professional Services | - | 8.3 |
| Vendor post-sale | - | 7.7 |
| Vendor pre-sale | - | 7.8 |
| Second CRM | Zoho CRM | |
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| Likelihood to Recommend | No answers on this topic |
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| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic | No answers on this topic |
| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability | No answers on this topic |
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| Performance | No answers on this topic |
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| Support Rating | No answers on this topic | No answers on this topic |
| In-Person Training | No answers on this topic |
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| Online Training | No answers on this topic |
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| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Contract Terms and Pricing Model | No answers on this topic | No answers on this topic |
| Scalability | No answers on this topic |
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| Professional Services | No answers on this topic | No answers on this topic |
| Return on Investment | No answers on this topic |
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| ScreenShots | Second CRM Screenshots | Zoho CRM Screenshots |










