TrustRadius

ScreenSteps vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ScreenSteps
Score 0.0 out of 10
N/A
ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software platform that helps users train and support customers and employees.N/A
Zendesk Guide
Score 8.7 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
ScreenStepsZendesk Guide
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ScreenStepsZendesk Guide
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ScreenStepsZendesk Guide
Best Alternatives
ScreenStepsZendesk Guide
Small Businesses
Front
Front
Score 7.1 out of 10
Front
Front
Score 7.1 out of 10
Medium-sized Companies
Guru
Guru
Score 9.5 out of 10
Guru
Guru
Score 9.5 out of 10
Enterprises
Guru
Guru
Score 9.5 out of 10
Guru
Guru
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ScreenStepsZendesk Guide
Likelihood to Recommend
-
(0 ratings)
7.4
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
ScreenStepsZendesk Guide
Likelihood to Recommend
No answers on this topic
[Zendesk Guide] is well suited for any telecommunications company, especially in a work from home scenario. Zendesk Guide is basically an incentive for employees to not slack off and continue to provide excellent skills and services they were trained to do. The application is not necessarily appropriate for business's that don't utilize over the phone or web chat interactions.
Sereta Robinson | TrustRadius Reviewer
Sereta Robinson
Customer Care Agent
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Pros
No answers on this topic
  • Easy to organize articles
  • Easy to preview and publish
  • Easy to edit
  • Ability to add other users at different permission levels
SL
Sarah Lowenstein
Manager of Product Adoption and Growth
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Cons
No answers on this topic
  • Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
  • Central KBs need to support version history, which some time lacks to give track of multiple review.
Sandeep Singh | TrustRadius Reviewer
Sandeep Singh
Consultant
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Support Rating
No answers on this topic
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
SM
Shea Mworia
Director of Customer Service
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Alternatives Considered
No answers on this topic
Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security permission in Freshservice cannot be created from tags. This mean that without API calls or integration, admin has to assign employees to the specific manageable and visiblity permission group which is inconvenience and extremely manual. In our company, when there are more than 10 movements in a day as well as many employees hired and left in a month, doing this manually is not preferable
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors.
  • It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users.
  • Increase in Page views by 32% in 1 year
  • Increase in Community visits by 29% in 1 year
  • Increase in Average Member online time by 54% in 1 year
Verified User
Anonymous
Read full review
ScreenShots