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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP SuccessFactors HCM

    Score8.4 out of 10
    N/ASAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

    $75.60

    per year per user (Up to 100 Employees)

    TriNet HR Plus

    Score6.4 out of 10
    N/AHR Plus (formerly Zenefits) is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with a technology platform for HR, payroll, and benefits.

    $10

    per month

    Pricing
    SAP SuccessFactors HCMTriNet HR Plus
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP SuccessFactors HCMTriNet HR Plus
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$8 per employee per month
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP SuccessFactors HCMTriNet HR Plus
    Considered Both Products
    SAP
    No answer on this topic
    TriNet
    Chose TriNet HR Plus
    So much easier to navigate - integrates easily with many other systems - cost effective.
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    624 Answers
    89%
    Would buy again
    88 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    468 Answers
    89%
    Delivers good value for the price
    82 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    613 Answers
    91%
    Happy with the feature set
    90 Answers
    Lived up to sales and marketing promises
    85%
    Lived up to sales and marketing promises
    271 Answers
    84%
    Lived up to sales and marketing promises
    63 Answers
    Implementation went as expected
    79%
    Implementation went as expected
    357 Answers
    89%
    Implementation went as expected
    68 Answers
    Features
    SAP SuccessFactors HCMTriNet HR Plus
    Human Resource Management
    Comparison of Human Resource Management features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.0
    577 Ratings
    2% above category average
    TriNet HR Plus
    6.5
    135 Ratings
    19% below category average
    Employee demographic data8.4509 Ratings6.5111 Ratings
    Employment history8.1519 Ratings7.5106 Ratings
    Job profiles and administration7.7495 Ratings6.0105 Ratings
    Workflow for transfers, promotions, pay raises, etc.8.0469 Ratings6.0110 Ratings
    Organizational charting8.1532 Ratings5.5120 Ratings
    Organization and location management7.9473 Ratings7.0122 Ratings
    Compliance data (COBRA, OSHA, etc.)7.6289 Ratings7.5108 Ratings
    Payroll Management
    Comparison of Payroll Management features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    7.6
    316 Ratings
    5% below category average
    TriNet HR Plus
    7.2
    120 Ratings
    10% below category average
    Pay calculation7.8234 Ratings8.0103 Ratings
    Support for external payroll vendors7.1208 Ratings6.052 Ratings
    Off-cycle/On-Demand payment7.4204 Ratings7.066 Ratings
    Benefit plan administration7.4196 Ratings7.5108 Ratings
    Direct deposit files7.6196 Ratings7.5104 Ratings
    Salary revision and increment management8.2252 Ratings7.596 Ratings
    Reimbursement management7.7183 Ratings7.068 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.1
    313 Ratings
    1% above category average
    TriNet HR Plus
    6.5
    118 Ratings
    21% below category average
    Approval workflow8.4310 Ratings6.5116 Ratings
    Balance details8.0265 Ratings6.0114 Ratings
    Annual carry-forward and encashment8.0230 Ratings7.095 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.2
    460 Ratings
    2% above category average
    TriNet HR Plus
    6.9
    134 Ratings
    16% below category average
    View and generate pay and benefit information8.4341 Ratings7.5128 Ratings
    Update personal information8.9444 Ratings8.0134 Ratings
    View company policy documentation7.8293 Ratings7.0121 Ratings
    Employee recognition7.6263 Ratings4.565 Ratings
    View job history8.2427 Ratings7.5104 Ratings
    Asset Management
    Comparison of Asset Management features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.4
    3 Ratings
    4% above category average
    TriNet HR Plus
    7.0
    23 Ratings
    14% below category average
    Tracking of all physical assets8.43 Ratings7.023 Ratings
    HR Reporting
    Comparison of HR Reporting features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    6.6
    456 Ratings
    13% below category average
    TriNet HR Plus
    6.3
    107 Ratings
    17% below category average
    Report builder6.9438 Ratings6.0103 Ratings
    Pre-built reports6.5408 Ratings7.5105 Ratings
    Ability to combine HR data with external data6.3329 Ratings5.566 Ratings
    Onboarding
    Comparison of Onboarding features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.0
    359 Ratings
    1% above category average
    TriNet HR Plus
    6.5
    114 Ratings
    19% below category average
    New hire portal7.7344 Ratings7.5113 Ratings
    Manager tracking tools7.7322 Ratings5.593 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.5
    460 Ratings
    7% above category average
    TriNet HR Plus
    2.8
    43 Ratings
    95% below category average
    Corporate goal setting8.3409 Ratings3.039 Ratings
    Individual goal setting8.4456 Ratings3.042 Ratings
    Line-of sight-visibility8.0367 Ratings2.137 Ratings
    Performance tracking8.1427 Ratings3.039 Ratings
    Performance Management
    Comparison of Performance Management features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    8.2
    483 Ratings
    5% above category average
    TriNet HR Plus
    6.5
    60 Ratings
    19% below category average
    Performance plans8.2464 Ratings6.557 Ratings
    Performance improvement plans8.0394 Ratings6.054 Ratings
    Review status tracking8.1433 Ratings6.055 Ratings
    Review reminders8.1437 Ratings7.055 Ratings
    Multiple review frequency8.1351 Ratings7.051 Ratings
    Succession Planning
    Comparison of Succession Planning features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    7.8
    328 Ratings
    0% below category average
    TriNet HR Plus
    4.2
    25 Ratings
    60% below category average
    Create succession plans/pools7.8303 Ratings2.021 Ratings
    Candidate ranking7.7286 Ratings5.723 Ratings
    Candidate search7.9292 Ratings4.725 Ratings
    Candidate development7.7270 Ratings4.724 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of SAP SuccessFactors HCM and TriNet HR Plus
    Feature
    SAP SuccessFactors HCM
    4.1
    381 Ratings
    61% below category average
    TriNet HR Plus
    4.9
    28 Ratings
    45% below category average
    Job Requisition Management7.9360 Ratings5.222 Ratings
    Company Website Posting7.7341 Ratings6.118 Ratings
    Publish to Social Media7.7297 Ratings5.216 Ratings
    Job Search Site Posting7.6328 Ratings5.218 Ratings
    Duplicate Candidate Prevention7.3299 Ratings3.220 Ratings
    Applicant Tracking7.8343 Ratings4.219 Ratings
    Notifications and Alerts7.9349 Ratings5.525 Ratings
    Best Alternatives
    SAP SuccessFactors HCMTriNet HR Plus
    Small Businesses
    Zoho People
    Score8.4 out of 10
    Zoho People
    Score8.4 out of 10
    Medium-sized Companies
    Zoho People
    Score8.4 out of 10
    Zoho People
    Score8.4 out of 10
    Enterprises
    PeopleStrong
    Score10 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP SuccessFactors HCMTriNet HR Plus
    Likelihood to Recommend
    8.3
    (641 ratings)
    6.5
    (144 ratings)
    Likelihood to Renew
    9.2
    (41 ratings)
    8.5
    (11 ratings)
    Usability
    8.0
    (153 ratings)
    6.5
    (35 ratings)
    Availability
    9.9
    (6 ratings)
    9.1
    (4 ratings)
    Performance
    8.9
    (6 ratings)
    8.5
    (4 ratings)
    Support Rating
    7.4
    (29 ratings)
    8.8
    (42 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.7
    (15 ratings)
    9.1
    (4 ratings)
    Configurability
    8.0
    (6 ratings)
    8.8
    (4 ratings)
    Contract Terms and Pricing Model
    1.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.8
    (420 ratings)
    9.1
    (3 ratings)
    Product Scalability
    9.0
    (6 ratings)
    8.9
    (4 ratings)
    Professional Services
    8.9
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (5 ratings)
    8.9
    (4 ratings)
    Vendor pre-sale
    8.0
    (5 ratings)
    8.9
    (4 ratings)
    User Testimonials
    SAP SuccessFactors HCMTriNet HR Plus
    Likelihood to Recommend
    SAP
    It is a strong system that pays off once it's fully tailored to your organization. If your company has well-defined HR processes, SuccessFactors will likely integrate seamlessly. We've automated processes that previously required departments to spend weeks on back-and-forth emails. We've partnered with Capgemini to fully suck out the most out of its technical customization.
    Incentivized
    Read full review
    TriNet
    I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
    Incentivized
    Read full review
    Pros
    SAP
    • The product is straightforward to use. The product allows instant edits if a mistake is made and is very helpful in keeping track of individual employee working hours.
    • Use of the platform ensures that your business is connected to a global workforce experience powered by modern HR technologies and AI.
    • Implementation of the software ensures an excellent workforce experience and accelerates overall business performance.
    Incentivized
    Read full review
    TriNet
    • Payroll services in all 50 states, including payroll tax filings
    • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
    • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
    • Streamlined admin portal for People Ops professionals
    Read full review
    Cons
    SAP
    • I think just overall the configuration can be a little bit hard on the backend user, like myself, knowing which screens to go to. Better documentation on how we configure things would be a great resource for employees in the HR field that are making those backend changes.
    Incentivized
    Read full review
    TriNet
    • Support doesn't exist once you are a customer
    • Tax team has a 3-6 month response time
    • Poor Menu/Navigation structure
    • Fails to pay taxes on time, results in delinquency notices and fees
    • Glitchy UI, sometimes you need to wait a day or two for a section to work again
    • Feels like a perpetual beta product, nothing polished about it
    Read full review
    Likelihood to Renew
    SAP
    It is the product that the Business is fully committed to for co-ordinately HR processes. Employee and Manage Self-Service has allow our business to reduce the overheads in our HR operating mode. The integration with 3rd party products is now in place and further developments will only increase its importance. SuccessFactors provide regular enhancements and has a support model in line with our business requirements.
    Incentivized
    Read full review
    TriNet
    We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
    Incentivized
    Read full review
    Usability
    SAP
    1. User training is required to be acquainted with the technology, but better output is achieved while automating most tasks. 2. Data-driven decision making in terms of performance, hiring, review, and compensation. 3. Better scale-based talent search from the talent pool. 4. better integration performance with SAP products like SAP MM, SAP FICO, SAP Sales, SAP SD, etc.
    Incentivized
    Read full review
    TriNet
    It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
    Read full review
    Reliability and Availability
    SAP
    Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
    Incentivized
    Read full review
    TriNet
    We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
    Incentivized
    Read full review
    Performance
    SAP
    The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
    Incentivized
    Read full review
    TriNet
    This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
    Incentivized
    Read full review
    Support Rating
    SAP
    SAP SuccessFactors has been a easy to implement tool with low risks for a sensitive thing like employee feedback. It provides powerful performance in the backend functionalities, and at the same time a great look and feel for the employees. Totally recommended.
    Incentivized
    Read full review
    TriNet
    Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
    Incentivized
    Read full review
    In-Person Training
    SAP
    The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
    Incentivized
    Read full review
    TriNet
    Can't really say just because I would not know.
    Incentivized
    Read full review
    Online Training
    SAP
    We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
    Incentivized
    Read full review
    TriNet
    It went through successfully.
    Incentivized
    Read full review
    Implementation Rating
    SAP
    As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
    Incentivized
    Read full review
    TriNet
    Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    SAP SuccessFactors is a very user-friendly application, it stacks up very well against competition, such as Oracle PeopleSoft HCM. We selected SAP SuccessFactors because we are already using a lot of other SAP solutions, such as SAP S/4 HANA and SAP Business Technology Platform. It allows us to have single-sign on and one vendor with multiple solutions.
    Incentivized
    Read full review
    TriNet
    Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
    Read full review
    Contract Terms and Pricing Model
    SAP
    Not applicable.
    Incentivized
    Read full review
    TriNet
    No answers on this topic
    Scalability
    SAP
    The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
    Incentivized
    Read full review
    TriNet
    It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
    Incentivized
    Read full review
    Professional Services
    SAP
    Once time we need to change the datacenter and we made this with the professional services from SAP... everything goes just fine. excelent service.
    Incentivized
    Read full review
    TriNet
    No answers on this topic
    Return on Investment
    SAP
    • We can clearly outline our objectives, targets, and methods to accomplish the same, grades and reviews, and overall progress.
    • Helps identify areas of strengths and weaknesses, constructive criticism.
    • Increases motivation and confidence, which is then reflected in our daily work routine.
    Incentivized
    Read full review
    TriNet
    • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
    Read full review
    ScreenShots

    SAP SuccessFactors HCM Screenshots

    Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.Screenshot of where to acquire future-ready skills by sourcing, engaging, and hiring top talent, as well as save time evaluating candidates and match skills to roles more efficiently with AI-powered applicant screening.Screenshot of some of the metrics that empower HR professionals, analysts, and business partners to answer questions about a workforce, or that influence business decisions with data-driven insights and an evidence-based approach to HR.Screenshot of the mobile interface, which also helps automate processes to improve employee and manager self-service, and strengthen compliance.Product screenshot

    TriNet HR Plus Screenshots

    Product screenshotProduct screenshotProduct screenshotScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR Management