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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP SuccessFactors HCM

    Score8.4 out of 10
    N/ASAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

    $75.60

    per year per user (Up to 100 Employees)

    SilkRoad Learning

    Score7.7 out of 10
    N/ASilkRoad Learning is a web-based LMS. The vendor advertises enterprise-level platform for addressing skills gaps and regulatory compliance, as well as ecommerce and mobile support. It can integrate with other SilkRoad offerings and 3rd party content.N/A
    Pricing
    SAP SuccessFactors HCMSilkRoad Learning
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP SuccessFactors HCMSilkRoad Learning
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SAP SuccessFactors HCMSilkRoad Learning
    Considered Both Products
    SAP
    No answer on this topic
    SilkRoad
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    624 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    468 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    613 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    85%
    Lived up to sales and marketing promises
    271 Answers
    No answers on this topic
    Implementation went as expected
    79%
    Implementation went as expected
    357 Answers
    No answers on this topic
    Features
    SAP SuccessFactors HCMSilkRoad Learning
    Human Resource Management
    Comparison of Human Resource Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.0
    577 Ratings
    2% above category average
    SilkRoad Learning
    -
    Ratings
    Employee demographic data8.4509 Ratings00 Ratings
    Employment history8.1519 Ratings00 Ratings
    Job profiles and administration7.7495 Ratings00 Ratings
    Workflow for transfers, promotions, pay raises, etc.8.0469 Ratings00 Ratings
    Organizational charting8.0532 Ratings00 Ratings
    Organization and location management7.9473 Ratings00 Ratings
    Compliance data (COBRA, OSHA, etc.)7.6289 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    7.6
    316 Ratings
    5% below category average
    SilkRoad Learning
    -
    Ratings
    Pay calculation7.8234 Ratings00 Ratings
    Support for external payroll vendors7.1208 Ratings00 Ratings
    Off-cycle/On-Demand payment7.4204 Ratings00 Ratings
    Benefit plan administration7.4196 Ratings00 Ratings
    Direct deposit files7.6196 Ratings00 Ratings
    Salary revision and increment management8.1252 Ratings00 Ratings
    Reimbursement management7.7183 Ratings00 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.1
    313 Ratings
    1% above category average
    SilkRoad Learning
    -
    Ratings
    Approval workflow8.4310 Ratings00 Ratings
    Balance details7.9265 Ratings00 Ratings
    Annual carry-forward and encashment8.0230 Ratings00 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.2
    460 Ratings
    2% above category average
    SilkRoad Learning
    -
    Ratings
    View and generate pay and benefit information8.4341 Ratings00 Ratings
    Update personal information8.9444 Ratings00 Ratings
    View company policy documentation7.8293 Ratings00 Ratings
    Employee recognition7.6263 Ratings00 Ratings
    View job history8.2427 Ratings00 Ratings
    Asset Management
    Comparison of Asset Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.4
    3 Ratings
    4% above category average
    SilkRoad Learning
    -
    Ratings
    Tracking of all physical assets8.43 Ratings00 Ratings
    HR Reporting
    Comparison of HR Reporting features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    6.6
    456 Ratings
    13% below category average
    SilkRoad Learning
    -
    Ratings
    Report builder6.9438 Ratings00 Ratings
    Pre-built reports6.5408 Ratings00 Ratings
    Ability to combine HR data with external data6.2329 Ratings00 Ratings
    Onboarding
    Comparison of Onboarding features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.0
    359 Ratings
    1% above category average
    SilkRoad Learning
    -
    Ratings
    New hire portal7.7344 Ratings00 Ratings
    Manager tracking tools7.7322 Ratings00 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.5
    460 Ratings
    7% above category average
    SilkRoad Learning
    -
    Ratings
    Corporate goal setting8.3409 Ratings00 Ratings
    Individual goal setting8.3456 Ratings00 Ratings
    Line-of sight-visibility8.0367 Ratings00 Ratings
    Performance tracking8.1427 Ratings00 Ratings
    Performance Management
    Comparison of Performance Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    8.2
    483 Ratings
    5% above category average
    SilkRoad Learning
    -
    Ratings
    Performance plans8.2464 Ratings00 Ratings
    Performance improvement plans8.0394 Ratings00 Ratings
    Review status tracking8.1433 Ratings00 Ratings
    Review reminders8.0437 Ratings00 Ratings
    Multiple review frequency8.0351 Ratings00 Ratings
    Succession Planning
    Comparison of Succession Planning features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    7.8
    328 Ratings
    0% below category average
    SilkRoad Learning
    -
    Ratings
    Create succession plans/pools7.8303 Ratings00 Ratings
    Candidate ranking7.7286 Ratings00 Ratings
    Candidate search7.9292 Ratings00 Ratings
    Candidate development7.7270 Ratings00 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    4.1
    381 Ratings
    61% below category average
    SilkRoad Learning
    -
    Ratings
    Job Requisition Management7.9360 Ratings00 Ratings
    Company Website Posting7.7341 Ratings00 Ratings
    Publish to Social Media7.7297 Ratings00 Ratings
    Job Search Site Posting7.6328 Ratings00 Ratings
    Duplicate Candidate Prevention7.3299 Ratings00 Ratings
    Applicant Tracking7.8343 Ratings00 Ratings
    Notifications and Alerts7.9349 Ratings00 Ratings
    Learning Management
    Comparison of Learning Management features of SAP SuccessFactors HCM and SilkRoad Learning
    Feature
    SAP SuccessFactors HCM
    -
    Ratings
    SilkRoad Learning
    8.6
    3 Ratings
    6% above category average
    Course authoring00 Ratings9.03 Ratings
    Course catalog or library00 Ratings9.03 Ratings
    Player/Portal00 Ratings7.63 Ratings
    Learning content00 Ratings8.53 Ratings
    Mobile friendly00 Ratings8.53 Ratings
    Progress tracking & certifications00 Ratings9.03 Ratings
    Assignments00 Ratings7.13 Ratings
    Compliance management00 Ratings8.13 Ratings
    Learning administration00 Ratings7.63 Ratings
    Learning reporting & analytics00 Ratings10.02 Ratings
    Social learning00 Ratings10.02 Ratings
    Best Alternatives
    SAP SuccessFactors HCMSilkRoad Learning
    Small Businesses
    Zoho People
    Score8.4 out of 10
    Tovuti LMS
    Score10 out of 10
    Medium-sized Companies
    Zoho People
    Score8.4 out of 10
    iSpring Learn
    Score9.6 out of 10
    Enterprises
    PeopleStrong
    Score10 out of 10
    Bridge Learning Platform
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP SuccessFactors HCMSilkRoad Learning
    Likelihood to Recommend
    8.3
    (641 ratings)
    8.1
    (12 ratings)
    Likelihood to Renew
    9.2
    (41 ratings)
    3.6
    (2 ratings)
    Usability
    8.0
    (153 ratings)
    8.0
    (1 ratings)
    Availability
    9.9
    (6 ratings)
    8.0
    (1 ratings)
    Performance
    8.9
    (6 ratings)
    7.0
    (1 ratings)
    Support Rating
    7.4
    (29 ratings)
    7.0
    (1 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.1
    (4 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    6.7
    (15 ratings)
    4.0
    (1 ratings)
    Configurability
    8.0
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    1.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.8
    (420 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (6 ratings)
    7.0
    (1 ratings)
    Professional Services
    8.9
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP SuccessFactors HCMSilkRoad Learning
    Likelihood to Recommend
    SAP
    It is a strong system that pays off once it's fully tailored to your organization. If your company has well-defined HR processes, SuccessFactors will likely integrate seamlessly. We've automated processes that previously required departments to spend weeks on back-and-forth emails. We've partnered with Capgemini to fully suck out the most out of its technical customization.
    Incentivized
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    SilkRoad
    It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product
    Incentivized
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    Pros
    SAP
    • The product is straightforward to use. The product allows instant edits if a mistake is made and is very helpful in keeping track of individual employee working hours.
    • Use of the platform ensures that your business is connected to a global workforce experience powered by modern HR technologies and AI.
    • Implementation of the software ensures an excellent workforce experience and accelerates overall business performance.
    Incentivized
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    SilkRoad
    • GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
    • The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
    • The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.
    Incentivized
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    Cons
    SAP
    • I think just overall the configuration can be a little bit hard on the backend user, like myself, knowing which screens to go to. Better documentation on how we configure things would be a great resource for employees in the HR field that are making those backend changes.
    Incentivized
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    SilkRoad
    • 'my profile' has been a little glitchy for us but we are a very small team and don't use that element much, photos don't load or stay loaded
    • Sometimes the main list with due dates, type of training etc. seems hard for people to completely understand some more customizable sections here would be useful for us
    • On the whole, is not a customizable as other platforms we've used. Is good at tracking but not so much the kind of cataloging we need.
    Incentivized
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    Likelihood to Renew
    SAP
    It is the product that the Business is fully committed to for co-ordinately HR processes. Employee and Manage Self-Service has allow our business to reduce the overheads in our HR operating mode. The integration with 3rd party products is now in place and further developments will only increase its importance. SuccessFactors provide regular enhancements and has a support model in line with our business requirements.
    Incentivized
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    SilkRoad
    Our training director has determined that the customer service and ease of use is too difficult. She intends to check into other LMS systems and end our contract with Silkroad.
    Incentivized
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    Usability
    SAP
    1. User training is required to be acquainted with the technology, but better output is achieved while automating most tasks. 2. Data-driven decision making in terms of performance, hiring, review, and compensation. 3. Better scale-based talent search from the talent pool. 4. better integration performance with SAP products like SAP MM, SAP FICO, SAP Sales, SAP SD, etc.
    Incentivized
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    SilkRoad
    I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.
    Incentivized
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    Reliability and Availability
    SAP
    Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
    Incentivized
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    SilkRoad
    There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.
    Incentivized
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    Performance
    SAP
    The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
    Incentivized
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    SilkRoad
    It works well most of the time.
    Incentivized
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    Support Rating
    SAP
    SAP SuccessFactors has been a easy to implement tool with low risks for a sensitive thing like employee feedback. It provides powerful performance in the backend functionalities, and at the same time a great look and feel for the employees. Totally recommended.
    Incentivized
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    SilkRoad
    The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.
    Incentivized
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    In-Person Training
    SAP
    The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
    Incentivized
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    SilkRoad
    No answers on this topic
    Online Training
    SAP
    We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
    Incentivized
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    SilkRoad
    some are thorough and others are not. I like that they are available for review.
    Incentivized
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    Implementation Rating
    SAP
    As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
    Incentivized
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    SilkRoad
    No answers on this topic
    Alternatives Considered
    SAP
    SAP SuccessFactors is a very user-friendly application, it stacks up very well against competition, such as Oracle PeopleSoft HCM. We selected SAP SuccessFactors because we are already using a lot of other SAP solutions, such as SAP S/4 HANA and SAP Business Technology Platform. It allows us to have single-sign on and one vendor with multiple solutions.
    Incentivized
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    SilkRoad
    SilkRoad Learning is much easier to customize and roll out globally. The Skillsoft product was expensive, cumbersome, and required a large ramp up time. When working with clients on Skillsoft, too much had to be predetermined, the languages were not fully developed and learners had to pay each time they accessed a module and get reimbursement from the company - it was not effective.
    Incentivized
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    Contract Terms and Pricing Model
    SAP
    Not applicable.
    Incentivized
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    SilkRoad
    No answers on this topic
    Scalability
    SAP
    The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
    Incentivized
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    SilkRoad
    The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.
    Incentivized
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    Professional Services
    SAP
    Once time we need to change the datacenter and we made this with the professional services from SAP... everything goes just fine. excelent service.
    Incentivized
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    SilkRoad
    No answers on this topic
    Return on Investment
    SAP
    • We can clearly outline our objectives, targets, and methods to accomplish the same, grades and reviews, and overall progress.
    • Helps identify areas of strengths and weaknesses, constructive criticism.
    • Increases motivation and confidence, which is then reflected in our daily work routine.
    Incentivized
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    SilkRoad
    • GreenLight has provided an easy route for our users to receive training online and in-class. They can quickly and easily search and sign up for anything on the catalog. Being in healthcare, we provide a lot of training on a constant basis. GreenLight has provided a great foundation for our company to accomplish it's training needs and goals.
    • Employees can quickly access and complete online trainings so that they can get back to their jobs.
    Incentivized
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    ScreenShots

    SAP SuccessFactors HCM Screenshots

    Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.Screenshot of where to acquire future-ready skills by sourcing, engaging, and hiring top talent, as well as save time evaluating candidates and match skills to roles more efficiently with AI-powered applicant screening.Screenshot of some of the metrics that empower HR professionals, analysts, and business partners to answer questions about a workforce, or that influence business decisions with data-driven insights and an evidence-based approach to HR.Screenshot of the mobile interface, which also helps automate processes to improve employee and manager self-service, and strengthen compliance.Product screenshot