SAP Signavio Process Transformation Suite vs. ServiceNow Now Platform

Pros: 1. It reduces technical debt and accelerates a smooth transition, while harmonizing across data migration regions which replaces the legacy customization that are not for S4/HANA. 2. It cuts operational cost by 30% - 40% and improves SLA adherence, while process intelligence identifies duplicate or redundant approval steps when we know SAP ecosystems ties all modules together for better data insights. Cons: 1. Complicated and costly for small businesses. 2. Mature process required for better data feeding and data insights. 3. If non-SAP system data feed might cause misleading and incomplete data insights

Incentivized

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.

Incentivized

• We primarily use SAP Signavio Process Transformation Suite to create UX designs and concepts as well as A/B test variants.
• Specifically, SAP Signavio Process Transformation Suite NOS serves as a design tool for our internal and external UX designers.
• We are able to communicate design ideas across all corporate directions.

Incentivized

• It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
• We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
• I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.

Incentivized

• One small disadvantage is that the mobile app has fewer features than the web interface. It is primarily handy for viewing process maps while on the go.
• Another minor drawback is that, based on the complexity of your operations, the process of onboarding and setup may require a considerable amount of time, necessitating several weeks of onboarding activities.
• Finally, a handful of the third-party integrations felt functionally tacked on. But, the basic product works flawlessly.

Incentivized

• Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
• Tutorials on how to be the best at reporting in servicenow
• Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
• Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

Straight forward and smooth approach!

Incentivized

While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.

Incentivized

It's very simple and easy to use

Incentivized

ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.

Incentivized

Yes its always available

Incentivized

Everything is very fast

Incentivized

Whenever we needed assistance, the support team was prompt and knowledgeable, providing clear and effective solutions to our issues.

Incentivized

The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption

Incentivized

Real useful trainings and hand ons

Incentivized

Very complete and useful for day to day operations

Incentivized

Training is taking way longer than expected. We have had more than 50 hours of training and still do not feel proficient enough to do anything meaningful with Process Intelligence. The Process Insights are pretty intuitive but does take a willingness to dig in and explore, but in general good right out of the box.

Incentivized

We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.

Incentivized

The application is very simple to use and provides a number of features that allow me to visually represent my thoughts and ideas. Particularly intriguing to me is the potential for real-time collaboration with clients and external partners. This greatly facilitates teamwork and enables quick response to changes or fresh ideas. Another benefit of SAP Signavio Process Transformation Suite is the large number of applications that can be integrated and the ability to directly transfer concepts, mental maps, and solution blueprints to presentations. I am generally very pleased with SAP Signavio Process Transformation Suite, and I would highly recommend it to any business looking for an effective and user-friendly solution to foster the development of creative ideas and innovative foci

Incentivized

ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.

Incentivized

Definitely a 10!

Incentivized

• By locating and removing process bottlenecks and redundancies, SAP Signavio Process Transformation Suite has greatly improved our operational efficiency.
• The software has been crucial in ensuring that our processes adhere to industry norms and regulations while lowering the risks associated with compliance.
• Real-time collaboration capabilities in SAP Signavio Process Transformation Suite have accelerated cross-functional communication, facilitating quicker decision-making and more successful process upgrades.

Incentivized

• The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
• The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
• The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again

Incentivized