SAP Ruum vs. Service Autopilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Ruum
Score 9.0 out of 10
N/A
SAP Ruum is a presented by the vendor as a lightweight project management, task management, and collaboration software, with use cases and templates for marketing, sales teams, HR tasks (e.g. onboarding), or organizing information for sharing with stakeholders.N/A
Service Autopilot
Score 8.0 out of 10
N/A
Service Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
Pricing
SAP RuumService Autopilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP RuumService Autopilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP RuumService Autopilot
Features
SAP RuumService Autopilot
Project Management
Comparison of Project Management features of Product A and Product B
SAP Ruum
9.2
2 Ratings
17% above category average
Service Autopilot
8.0
1 Ratings
5% above category average
Task Management10.02 Ratings8.01 Ratings
Gantt Charts9.01 Ratings00 Ratings
Scheduling10.02 Ratings8.01 Ratings
Workflow Automation8.82 Ratings8.01 Ratings
Mobile Access9.01 Ratings00 Ratings
Search8.82 Ratings00 Ratings
Visual planning tools8.82 Ratings00 Ratings
Resource Management00 Ratings8.01 Ratings
Team Collaboration00 Ratings8.01 Ratings
Document Management00 Ratings8.01 Ratings
Email integration00 Ratings8.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
SAP Ruum
8.8
2 Ratings
10% above category average
Service Autopilot
-
Ratings
Chat8.82 Ratings00 Ratings
Notifications8.82 Ratings00 Ratings
Discussions8.42 Ratings00 Ratings
Surveys8.22 Ratings00 Ratings
Internal knowledgebase8.42 Ratings00 Ratings
Integrates with GoToMeeting9.01 Ratings00 Ratings
Integrates with Gmail and Google Hangouts10.01 Ratings00 Ratings
Integrates with Outlook9.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
SAP Ruum
8.4
2 Ratings
7% above category average
Service Autopilot
-
Ratings
Versioning8.22 Ratings00 Ratings
Video files7.82 Ratings00 Ratings
Audio files8.22 Ratings00 Ratings
Document collaboration8.82 Ratings00 Ratings
Access control8.42 Ratings00 Ratings
Advanced security features8.22 Ratings00 Ratings
Integrates with Google Drive9.01 Ratings00 Ratings
Device sync8.22 Ratings00 Ratings
Best Alternatives
SAP RuumService Autopilot
Small Businesses
Stackby
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Score 9.0 out of 10
Stackby
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Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
InEight
InEight
Score 8.3 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
InEight
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Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP RuumService Autopilot
Likelihood to Recommend
9.4
(2 ratings)
8.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
SAP RuumService Autopilot
Likelihood to Recommend
SAP
Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
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BACKTELL, INC
Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
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Pros
SAP
  • Ruum by SAP supports brainstorming, and in the end, there is content management.
  • Further, Ruum by SAP helps in task and backlog management.
  • The processes are also well mapped.
  • Goal setting and feedback tracking are also included in the feature.
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BACKTELL, INC
  • service history, tracking
  • service scheduling
  • service/client notes
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Cons
SAP
  • Mobile device enhancement functionalities
  • Broader integration support with other systems
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BACKTELL, INC
  • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
  • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
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Likelihood to Renew
SAP
No answers on this topic
BACKTELL, INC
Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
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Alternatives Considered
SAP
The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
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BACKTELL, INC
We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
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Return on Investment
SAP
  • No code knowledge required for Ruum application
  • Effective collaboration with external parties
  • Better project planning and milestones management
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BACKTELL, INC
No answers on this topic
ScreenShots