SAP Customer Data Solutions vs. Symantec Encrypted Traffic Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Customer Data Solutions
Score 8.2 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Symantec Encrypted Traffic Management
Score 9.5 out of 10
N/A
The Symantec Encrypted Traffic Management solution (formerly from Blue Coat Security) delivers encrypted traffic management solutions providing comprehensive, policy-based visibility and control over encrypted traffic, maximizing its benefits and minimizing its risks. According to the vendor, Blue Coat, can establish a holistic encrypted traffic management strategy that meets various business needs and addresses security, corporate and compliance mandates. Visibility and Control…N/A
Pricing
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Features
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Tag Management
Comparison of Tag Management features of Product A and Product B
SAP Customer Data Solutions
7.8
Ratings
6% below category average
Symantec Encrypted Traffic Management
-
Ratings
Tag library7.80 Ratings00 Ratings
Tag variable mapping7.70 Ratings00 Ratings
Ease of writing custom tags7.80 Ratings00 Ratings
Rules-driven tag execution7.80 Ratings00 Ratings
Tag performance monitoring7.90 Ratings00 Ratings
Page load times8.00 Ratings00 Ratings
Mobile app tagging7.60 Ratings00 Ratings
Library of JavaScript extensions7.70 Ratings00 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
SAP Customer Data Solutions
7.9
Ratings
4% below category average
Symantec Encrypted Traffic Management
-
Ratings
Standard visitor segmentation7.90 Ratings00 Ratings
Behavioral visitor segmentation8.00 Ratings00 Ratings
Traffic allocation control7.60 Ratings00 Ratings
Website personalization8.00 Ratings00 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
SAP Customer Data Solutions
7.9
Ratings
7% below category average
Symantec Encrypted Traffic Management
-
Ratings
Account Scoring7.60 Ratings00 Ratings
Customer Data Governance8.10 Ratings00 Ratings
Data Connectors7.80 Ratings00 Ratings
Data Enhancement7.90 Ratings00 Ratings
Data Ingestion7.70 Ratings00 Ratings
Data Storage8.10 Ratings00 Ratings
Data Visibility7.80 Ratings00 Ratings
Event Data7.70 Ratings00 Ratings
Identity Resolution8.20 Ratings00 Ratings
Best Alternatives
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Small Businesses
Bloomreach - The Agentic Platform for Personalization
Bloomreach - The Agentic Platform for Personalization
Score 8.6 out of 10

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Medium-sized Companies
Bloomreach - The Agentic Platform for Personalization
Bloomreach - The Agentic Platform for Personalization
Score 8.6 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
Enterprises
Bloomreach - The Agentic Platform for Personalization
Bloomreach - The Agentic Platform for Personalization
Score 8.6 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Likelihood to Recommend
8.5
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
9.5
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Availability
8.9
(0 ratings)
-
(0 ratings)
Performance
7.3
(0 ratings)
-
(0 ratings)
Support Rating
9.1
(0 ratings)
-
(0 ratings)
In-Person Training
9.1
(0 ratings)
-
(0 ratings)
Online Training
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
7.3
(0 ratings)
-
(0 ratings)
Configurability
9.1
(0 ratings)
-
(0 ratings)
Ease of integration
9.1
(0 ratings)
-
(0 ratings)
Product Scalability
9.1
(0 ratings)
-
(0 ratings)
Vendor post-sale
4.5
(0 ratings)
-
(0 ratings)
Vendor pre-sale
4.5
(0 ratings)
-
(0 ratings)
User Testimonials
SAP Customer Data SolutionsSymantec Encrypted Traffic Management
Likelihood to Recommend
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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The Blue Coat encrypted traffic management system is still one of better tools to control, monitor, and secure internet use by employees on a company's network.
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Pros
  • The CIAM solution offers a single point of collections for registered users, streamlined on all websites configured
  • Social access is made easy since it's handled directly by the CIAM and supports more than 50 social networks
  • GDPR and similar laws are handled out-of-the-box
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  • It can control, monitor and secure internet use by employees
  • It can be used to provide user groups accessing necessary web resources.
  • Identify the possible violations or troubleshooting
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Cons
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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  • Categories changes more specified or detailing
  • Some categories are confused to cause access denies
  • Some functionalities can be simplified
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Likelihood to Renew
We use SAP CDC since it was Gigya and not a SAP solution. In these years, we only lost one customer, all others are happy with this solution and how we integrate it.
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Usability
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
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Performance
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
because it was made directly in the company
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Online Training
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
SAP CUstomer Data Solutions is far superior to ASAP FOODZ in all aspects. Customer support, reliability, staff engagement, customer satisfaction, etc are all better. Customer Data Solutions is hands down better than any other data solutions software that we've used. I highly recommend customer data solutions to anyone that may be considering it.
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Blue Coat Encrypted Traffic Management gives you a means to layered control internet accesses to differentiate teams or groups accordingly.
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Scalability
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
  • We've been able to curate highly targeted marketing campaigns that resonate with our audience and have improved customer engagement and conversion rates.
  • Using insights from the software, we refined our marketing plans and campaigns for better impact.
  • Our marketing strategies were enhanced through our seamless integration with other marketing tools and platforms, promoting efficiency and accuracy in our marketing initiatives.
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  • Definitely the tools give us a better means to manage internet usage.
  • With other network tools/appliances, it protects company's assets.
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ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform