SAP Customer Data Solutions vs. SecurID

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

Works well in a large organization with many employees and devices but may not work so well in smaller organizations due to alternatives that are cheaper and are already provided (such as Microsoft's Azure MFA). Using the soft token is easy and convenient. For a large environment, It has allowed us to have a single app used for authentication for all of our various users, and using the soft token is easy and convenient.

Incentivized

• The CIAM solution offers a single point of collections for registered users, streamlined on all websites configured
• Social access is made easy since it's handled directly by the CIAM and supports more than 50 social networks
• GDPR and similar laws are handled out-of-the-box

Incentivized

• RSA SecurID allows me to access network files from remote locations (hotels, other businesses, working from home). This allows me greater productivity and helps me with a work-life balance as I can work later at night or not get so backed up when I'm traveling.
• RSA SecurID keeps information secure by limiting access to network files
• RSA SecurID is easy to use with a soft token - one less item to carry around in my travel bag

Incentivized

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

Incentivized

• The Android application cannot be easily returned to the original code (if you chose to move to the next code).
• If misconfigured, it can lock an administrator out of a server.
• The look and feel of the RSA control center status bar application have a dated feel.

Incentivized

We use SAP CDC since it was Gigya and not a SAP solution. In these years, we only lost one customer, all others are happy with this solution and how we integrate it.

Incentivized

Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.

Incentivized

The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.

Incentivized

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.

Incentivized

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

SAP CUstomer Data Solutions is far superior to ASAP FOODZ in all aspects. Customer support, reliability, staff engagement, customer satisfaction, etc are all better. Customer Data Solutions is hands down better than any other data solutions software that we've used. I highly recommend customer data solutions to anyone that may be considering it.

Incentivized

RSA SecureID is still widely deployed and the de facto industry standard for 2nd factor authentication. Microsoft Azure offers alternative 2nd factor auth but the price was too high. We are still testing Citrix NetScaler offering with CloudBridge for 2nd factor auth and SMS code to user mobile device so it is yet to be seen as a viable alternative to RSA.

Incentivized

because the platform actually allows you to scale at any time if designed following best practices

Incentivized

• We've been able to curate highly targeted marketing campaigns that resonate with our audience and have improved customer engagement and conversion rates.
• Using insights from the software, we refined our marketing plans and campaigns for better impact.
• Our marketing strategies were enhanced through our seamless integration with other marketing tools and platforms, promoting efficiency and accuracy in our marketing initiatives.

Incentivized

• We are pleased with our implementation of RSA Authentication Manager. The deployment process went smooth without many issues.
• Administration and troubleshooting are very easy using the GUI console.
• There is enough good quality documentation, training, and online forums are available for our team to refer to in case of any technical issues.

Incentivized