Salesforce CRM Analytics vs. SAP Analytics Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce CRM Analytics
Score 7.4 out of 10
N/A
Salesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
SAP Analytics Cloud
Score 7.9 out of 10
N/A
The SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.
$36
per month per user
Pricing
Salesforce CRM AnalyticsSAP Analytics Cloud
Editions & Modules
No answers on this topic
SAP Analytics Cloud for Business Intelligence
$36.00
per month per user
SAP Analytics Cloud for Planning
Price upon request
per month per user
Offerings
Pricing Offerings
Salesforce CRM AnalyticsSAP Analytics Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA 30-day trial with SAP Analytics Cloud is available, supporting analytics enterprise-wide. A trial can be extended up to 90 days on request.
More Pricing Information
Community Pulse
Salesforce CRM AnalyticsSAP Analytics Cloud
Considered Both Products
Salesforce CRM Analytics
Chose Salesforce CRM Analytics
Salesforce Analytics Cloud is easier to integrate with Salesforce since it has a native integration and connection point. It does lack in functionality compared to heavy tools like Tableau and Microstrategy. If you want more functionality and are not currently using Salesforce …
Chose Salesforce CRM Analytics
It's best for simple quick analytics. For more complex insights it takes a bit of manipulating. Salesforce Analytics Cloud is in its infancy, but the fact that it is built on the Salesforce platform is a big plus for any institution/organization using salesforce as its primary …
SAP Analytics Cloud
Chose SAP Analytics Cloud
It was a corporate decision that will serve all hubs in the world to gain scalability. Once a gain, one fits all.
Chose SAP Analytics Cloud
SAC includes predictive analytics features, allowing users to perform advanced analytics and forecast future trends. This can be a valuable asset for organizations seeking predictive modeling capabilities.

It has an integration with the SAP landscape, seek a unified platform for …
Chose SAP Analytics Cloud
This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation …
Chose SAP Analytics Cloud
Salesforce really does it well and is a prime recommendation for some of my reviews. A lot of people might think I have a preference but honestly, SAP is just outdated and didn't work for our team. Our team reported ease of use, easier reporting, easier lead prospecting, and …
Features
Salesforce CRM AnalyticsSAP Analytics Cloud
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Salesforce CRM Analytics
8.5
46 Ratings
4% above category average
SAP Analytics Cloud
8.0
247 Ratings
2% below category average
Pixel Perfect reports8.639 Ratings8.0204 Ratings
Customizable dashboards7.646 Ratings8.1242 Ratings
Report Formatting Templates9.244 Ratings7.9220 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Salesforce CRM Analytics
8.0
47 Ratings
1% below category average
SAP Analytics Cloud
7.9
257 Ratings
2% below category average
Drill-down analysis7.646 Ratings8.1248 Ratings
Formatting capabilities8.446 Ratings8.1245 Ratings
Integration with R or other statistical packages6.835 Ratings7.7190 Ratings
Report sharing and collaboration9.044 Ratings7.8235 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Salesforce CRM Analytics
8.5
45 Ratings
2% above category average
SAP Analytics Cloud
8.0
242 Ratings
4% below category average
Publish to Web9.335 Ratings8.0208 Ratings
Publish to PDF9.042 Ratings8.3233 Ratings
Report Versioning8.541 Ratings8.1202 Ratings
Report Delivery Scheduling8.038 Ratings7.7194 Ratings
Delivery to Remote Servers7.732 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Salesforce CRM Analytics
8.3
43 Ratings
4% above category average
SAP Analytics Cloud
8.0
250 Ratings
0% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.640 Ratings7.7239 Ratings
Location Analytics / Geographic Visualization8.938 Ratings7.7232 Ratings
Predictive Analytics7.540 Ratings8.3236 Ratings
Pattern Recognition and Data Mining00 Ratings8.234 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Salesforce CRM Analytics
8.4
46 Ratings
1% below category average
SAP Analytics Cloud
8.1
256 Ratings
5% below category average
Multi-User Support (named login)8.644 Ratings8.1235 Ratings
Role-Based Security Model8.144 Ratings8.1242 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.140 Ratings7.8233 Ratings
Single Sign-On (SSO)8.639 Ratings8.5236 Ratings
Report-Level Access Control00 Ratings8.145 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Salesforce CRM Analytics
6.6
43 Ratings
18% below category average
SAP Analytics Cloud
7.9
219 Ratings
0% above category average
Responsive Design for Web Access7.341 Ratings7.7208 Ratings
Mobile Application6.032 Ratings7.6180 Ratings
Dashboard / Report / Visualization Interactivity on Mobile7.237 Ratings8.0203 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Salesforce CRM Analytics
7.3
31 Ratings
7% below category average
SAP Analytics Cloud
-
Ratings
REST API7.429 Ratings00 Ratings
Javascript API7.927 Ratings00 Ratings
iFrames6.923 Ratings00 Ratings
Java API7.926 Ratings00 Ratings
Themeable User Interface (UI)8.526 Ratings00 Ratings
Customizable Platform (Open Source)5.125 Ratings00 Ratings
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Salesforce CRM AnalyticsSAP Analytics Cloud
Small Businesses
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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User Ratings
Salesforce CRM AnalyticsSAP Analytics Cloud
Likelihood to Recommend
7.0
(47 ratings)
8.2
(297 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(7 ratings)
Usability
7.7
(6 ratings)
8.0
(219 ratings)
Support Rating
7.7
(6 ratings)
5.6
(75 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
6.0
(1 ratings)
2.0
(6 ratings)
User Testimonials
Salesforce CRM AnalyticsSAP Analytics Cloud
Likelihood to Recommend
Salesforce
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
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SAP
SAP Analytics Cloud is great for big companies that want advanced data analysis and planning, especially when they need to work together in real-time or when people need to access data on their phones. It's like a super tool for predicting future trends in industries like retail or finance. SAC also works well for companies that use different types of computer systems because it can easily connect them. But, for small businesses that only need basic reports or don't have a lot of technical resources, a simpler tool might be better. If a company doesn't always have a good internet connection or if they're just starting with analytics, there might be other tools that work better.
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Pros
Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
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SAP
  • It makes it easier yo analyse order and related records easily.
  • We can easily maintain and track the performance of employees in organisation.
  • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
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Cons
Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
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SAP
  • Complexity in Data Modeling
  • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
  • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
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Likelihood to Renew
Salesforce
No answers on this topic
SAP
There’s no doubt I will renew SAP Analytics Cloud. It is the most vital tool in our organization that makes it seamless to make rapid business decisions by collecting, modeling and visualizing data in real-time.
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Usability
Salesforce
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
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SAP
On a scale of 1 to 10, I would rate 8 SAP Analytics Cloud's overall usability as a 7. SAC has a clean, modern user interface with drag-and-drop features. It is an integrated platform that combines reporting, planning, and predictive analytics in one tool. It has Real-time connectivity with SAP data sources like S/4HANA.


Self-service analytics capabilities allow non-technical users to build simple dashboards.
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Reliability and Availability
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
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Performance
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud’s performance an 8 out of 10. Pages generally load quickly, and reports run within a reasonable time frame, even with complex datasets. Integration with other systems is smooth and doesn’t noticeably affect performance. Overall, it’s a responsive and efficient tool for business analytics. But
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Support Rating
Salesforce
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
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SAP
Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
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In-Person Training
Salesforce
No answers on this topic
SAP
Good videos and reference material available in SAP Portal.
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Online Training
Salesforce
No answers on this topic
SAP
it's ok
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Implementation Rating
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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SAP
SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
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Alternatives Considered
Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
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SAP
SAP Analytics Cloud vs. Microsoft Power BI:Cost: Power BI is often perceived as a cost-effective solution, especially for organizations already using Microsoft products. SAP Analytics Cloud might be seen as a higher-cost option.Integration: SAP Analytics Cloud may have an edge in integration with SAP systems, while Power BI is known for its broad integration capabilities, including seamless integration with other Microsoft tools.Usability: Power BI is often praised for its user-friendly interface and quick adoption, while SAP Analytics Cloud may be seen as offering more advanced features.
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Contract Terms and Pricing Model
Salesforce
No answers on this topic
SAP
unit pricing
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Scalability
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
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Professional Services
Salesforce
No answers on this topic
SAP
very simple
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Return on Investment
Salesforce
  • Sales CRM analytics enable us to conduct correlation analytics and real-time performance metrics.
  • Use of the product enabled us to drive more revenue by the help of actionable insights leading to informed decisions making.
  • The software has made it possible for us to automate administrative tasks and improve performance.
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SAP
  • Many manual data manipulations and exports in Excel have been replaced by the tool, providing management with improved insight into the amount of time spent at each stage of an invoice's lifetime, allowing bottlenecks to be discovered.
  • We now have more insight into the data, and people with little technical experience can easily build stories.
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ScreenShots