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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score7.1 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    SAP Analytics Cloud

    Score7.8 out of 10
    N/AThe SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.

    $36

    per month per user

    Pricing
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Editions & Modules
    No answers on this topic
    SAP Analytics Cloud for Business Intelligence
    $36.00
    per month per user
    SAP Analytics Cloud for Planning
    Price upon request
    per month per user
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A 30-day trial with SAP Analytics Cloud is available, supporting analytics enterprise-wide. A trial can be extended up to 90 days on request.
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Considered Both Products
    Salesforce
    Chose Salesforce CRM Analytics
    Salesforce Analytics Cloud is easier to integrate with Salesforce since it has a native integration and connection point. It does lack in functionality compared to heavy tools like Tableau and Microstrategy. If you want more functionality and are not currently using Salesforce …
    Incentivized
    Chose Salesforce CRM Analytics
    It's best for simple quick analytics. For more complex insights it takes a bit of manipulating. Salesforce Analytics Cloud is in its infancy, but the fact that it is built on the Salesforce platform is a big plus for any institution/organization using salesforce as its primary …
    Incentivized
    SAP
    Chose SAP Analytics Cloud
    It was a corporate decision that will serve all hubs in the world to gain scalability. Once a gain, one fits all.
    Incentivized
    Chose SAP Analytics Cloud
    SAC includes predictive analytics features, allowing users to perform advanced analytics and forecast future trends. This can be a valuable asset for organizations seeking predictive modeling capabilities.

    It has an integration with the SAP landscape, seek a unified platform for …
    Incentivized
    Chose SAP Analytics Cloud
    This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation …
    Incentivized
    Chose SAP Analytics Cloud
    Salesforce really does it well and is a prime recommendation for some of my reviews. A lot of people might think I have a preference but honestly, SAP is just outdated and didn't work for our team. Our team reported ease of use, easier reporting, easier lead prospecting, and …
    Incentivized
    Chose SAP Analytics Cloud
    SAP undoubtedly provides the best use case scenario given its integration capabilities and data management features. Other products do not provide a complete solution and obviously the product quality and reputation matters a lot given the intensity of product usage across the …
    Incentivized
    Key User Insights
    Would buy again
    63%
    Would buy again
    5 Answers
    95%
    Would buy again
    202 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    97%
    Delivers good value for the price
    176 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    93%
    Happy with the feature set
    197 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    87%
    Lived up to sales and marketing promises
    122 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    88%
    Implementation went as expected
    144 Answers
    Features
    Salesforce CRM AnalyticsSAP Analytics Cloud
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    8.5
    46 Ratings
    4% above category average
    SAP Analytics Cloud
    8.0
    247 Ratings
    2% below category average
    Pixel Perfect reports8.639 Ratings8.0204 Ratings
    Customizable dashboards7.646 Ratings8.1242 Ratings
    Report Formatting Templates9.244 Ratings7.9220 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    8.0
    47 Ratings
    1% below category average
    SAP Analytics Cloud
    7.9
    257 Ratings
    2% below category average
    Drill-down analysis7.646 Ratings8.1248 Ratings
    Formatting capabilities8.446 Ratings8.1245 Ratings
    Integration with R or other statistical packages6.835 Ratings7.7190 Ratings
    Report sharing and collaboration9.044 Ratings7.8235 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    8.5
    45 Ratings
    2% above category average
    SAP Analytics Cloud
    8.0
    242 Ratings
    4% below category average
    Publish to Web9.335 Ratings8.0208 Ratings
    Publish to PDF9.042 Ratings8.4233 Ratings
    Report Versioning8.541 Ratings8.1202 Ratings
    Report Delivery Scheduling8.038 Ratings7.7194 Ratings
    Delivery to Remote Servers7.732 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    8.3
    43 Ratings
    4% above category average
    SAP Analytics Cloud
    8.0
    250 Ratings
    0% above category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.640 Ratings7.7239 Ratings
    Location Analytics / Geographic Visualization8.938 Ratings7.7232 Ratings
    Predictive Analytics7.540 Ratings8.3236 Ratings
    Pattern Recognition and Data Mining00 Ratings8.234 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    8.4
    46 Ratings
    1% below category average
    SAP Analytics Cloud
    8.1
    256 Ratings
    5% below category average
    Multi-User Support (named login)8.644 Ratings8.1235 Ratings
    Role-Based Security Model8.144 Ratings8.1242 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.140 Ratings7.8233 Ratings
    Single Sign-On (SSO)8.639 Ratings8.5236 Ratings
    Report-Level Access Control00 Ratings8.245 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    6.6
    43 Ratings
    17% below category average
    SAP Analytics Cloud
    7.9
    219 Ratings
    1% above category average
    Responsive Design for Web Access7.341 Ratings7.7208 Ratings
    Mobile Application6.032 Ratings7.5180 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.237 Ratings8.0203 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and SAP Analytics Cloud
    Feature
    Salesforce CRM Analytics
    7.3
    31 Ratings
    7% below category average
    SAP Analytics Cloud
    -
    Ratings
    REST API7.429 Ratings00 Ratings
    Javascript API7.927 Ratings00 Ratings
    iFrames6.923 Ratings00 Ratings
    Java API7.926 Ratings00 Ratings
    Themeable User Interface (UI)8.526 Ratings00 Ratings
    Customizable Platform (Open Source)5.125 Ratings00 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Small Businesses
    Cyfe
    Score8.8 out of 10
    Cyfe
    Score8.8 out of 10
    Medium-sized Companies
    Zendesk Explore
    Score8.7 out of 10
    Zendesk Explore
    Score8.7 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score9.7 out of 10
    Jaspersoft Community Edition
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Likelihood to Recommend
    7.0
    (47 ratings)
    8.2
    (297 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.8
    (7 ratings)
    Usability
    7.7
    (6 ratings)
    8.0
    (219 ratings)
    Support Rating
    7.7
    (6 ratings)
    5.6
    (75 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    2.0
    (6 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    8.0
    (61 ratings)
    Data Sources
    7.7
    (41 ratings)
    8.1
    (61 ratings)
    User Testimonials
    Salesforce CRM AnalyticsSAP Analytics Cloud
    Likelihood to Recommend
    Salesforce
    Salesforce CRM Analytics has amazing user interface and very responsive customer services providers.
    The product has brilliant artificial intelligence systems that enhance its usability.
    Software integration with other tools is perfect.
    Ease in setting up and availability of unlimited tutorials and demos.
    Incentivized
    Read full review
    SAP
    SAP Analytics Cloud is great for big companies that want advanced data analysis and planning, especially when they need to work together in real-time or when people need to access data on their phones. It's like a super tool for predicting future trends in industries like retail or finance. SAC also works well for companies that use different types of computer systems because it can easily connect them. But, for small businesses that only need basic reports or don't have a lot of technical resources, a simpler tool might be better. If a company doesn't always have a good internet connection or if they're just starting with analytics, there might be other tools that work better.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    SAP
    • It makes it easier yo analyse order and related records easily.
    • We can easily maintain and track the performance of employees in organisation.
    • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    SAP
    • Complexity in Data Modeling
    • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
    • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    No answers on this topic
    SAP
    There’s no doubt I will renew SAP Analytics Cloud. It is the most vital tool in our organization that makes it seamless to make rapid business decisions by collecting, modeling and visualizing data in real-time.
    Read full review
    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
    Read full review
    SAP
    On a scale of 1 to 10, I would rate 8 SAP Analytics Cloud's overall usability as a 7. SAC has a clean, modern user interface with drag-and-drop features. It is an integrated platform that combines reporting, planning, and predictive analytics in one tool. It has Real-time connectivity with SAP data sources like S/4HANA.


    Self-service analytics capabilities allow non-technical users to build simple dashboards.
    Read full review
    Reliability and Availability
    Salesforce
    No answers on this topic
    SAP
    I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
    Incentivized
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    Performance
    Salesforce
    No answers on this topic
    SAP
    I would rate SAP Analytics Cloud’s performance an 8 out of 10. Pages generally load quickly, and reports run within a reasonable time frame, even with complex datasets. Integration with other systems is smooth and doesn’t noticeably affect performance. Overall, it’s a responsive and efficient tool for business analytics. But
    Incentivized
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    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
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    SAP
    Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    SAP
    Good videos and reference material available in SAP Portal.
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    SAP
    it's ok
    Incentivized
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    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
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    SAP
    SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
    Incentivized
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    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    SAP
    SAP Analytics Cloud vs. Microsoft Power BI:Cost: Power BI is often perceived as a cost-effective solution, especially for organizations already using Microsoft products. SAP Analytics Cloud might be seen as a higher-cost option.Integration: SAP Analytics Cloud may have an edge in integration with SAP systems, while Power BI is known for its broad integration capabilities, including seamless integration with other Microsoft tools.Usability: Power BI is often praised for its user-friendly interface and quick adoption, while SAP Analytics Cloud may be seen as offering more advanced features.
    Incentivized
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    Contract Terms and Pricing Model
    Salesforce
    No answers on this topic
    SAP
    unit pricing
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    SAP
    I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
    Incentivized
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    Professional Services
    Salesforce
    No answers on this topic
    SAP
    very simple
    Incentivized
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    Return on Investment
    Salesforce
    • Sales CRM analytics enable us to conduct correlation analytics and real-time performance metrics.
    • Use of the product enabled us to drive more revenue by the help of actionable insights leading to informed decisions making.
    • The software has made it possible for us to automate administrative tasks and improve performance.
    Incentivized
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    SAP
    • Many manual data manipulations and exports in Excel have been replaced by the tool, providing management with improved insight into the amount of time spent at each stage of an invoice's lifetime, allowing bottlenecks to be discovered.
    • We now have more insight into the data, and people with little technical experience can easily build stories.
    Incentivized
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    ScreenShots