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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Commerce Cloud

    Score8 out of 10
    N/ASalesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

    $4

    per month

    X-Cart

    Score7.8 out of 10
    N/AX-Cart is an eCommerce and shopping cart platform built through PHP code.

    $199

    per month

    Pricing
    Salesforce Commerce CloudX-Cart
    Editions & Modules
    No answers on this topic
    Platform
    Starting at $199
    per month
    Auto
    Starting at $299
    per month
    Marketplace
    Starting at $399
    per month
    Offerings
    Pricing Offerings
    Salesforce Commerce CloudX-Cart
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
    More Pricing Information
    Community Pulse
    Salesforce Commerce CloudX-Cart
    Considered Both Products
    Salesforce
    No answer on this topic
    Qualiteam eBusiness Solutions
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    18 Answers
    No answers on this topic
    Delivers good value for the price
    78%
    Delivers good value for the price
    14 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    18 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    81%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    Salesforce Commerce CloudX-Cart
    Online Storefront
    Comparison of Online Storefront features of Salesforce Commerce Cloud and X-Cart
    Feature
    Salesforce Commerce Cloud
    7.9
    37 Ratings
    1% above category average
    X-Cart
    7.7
    1 Ratings
    2% below category average
    Product catalog & listings8.334 Ratings8.01 Ratings
    Product management8.934 Ratings9.01 Ratings
    Bulk product upload8.233 Ratings4.01 Ratings
    Branding7.133 Ratings10.01 Ratings
    Mobile storefront7.630 Ratings6.01 Ratings
    Product variations7.635 Ratings9.01 Ratings
    Website integration5.634 Ratings8.01 Ratings
    Visual customization9.235 Ratings10.01 Ratings
    CMS8.932 Ratings5.01 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Salesforce Commerce Cloud and X-Cart
    Feature
    Salesforce Commerce Cloud
    7.8
    31 Ratings
    2% above category average
    X-Cart
    9.5
    1 Ratings
    21% above category average
    Abandoned cart recovery7.826 Ratings9.01 Ratings
    Checkout user experience7.831 Ratings10.01 Ratings
    Online Payment System
    Comparison of Online Payment System features of Salesforce Commerce Cloud and X-Cart
    Feature
    Salesforce Commerce Cloud
    7.9
    30 Ratings
    5% below category average
    X-Cart
    10.0
    1 Ratings
    19% above category average
    eCommerce security7.930 Ratings10.01 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Salesforce Commerce Cloud and X-Cart
    Feature
    Salesforce Commerce Cloud
    8.6
    33 Ratings
    11% above category average
    X-Cart
    8.7
    1 Ratings
    12% above category average
    Promotions & discounts8.231 Ratings10.01 Ratings
    Personalized recommendations9.433 Ratings10.01 Ratings
    SEO8.229 Ratings6.01 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Salesforce Commerce Cloud and X-Cart
    Feature
    Salesforce Commerce Cloud
    8.6
    35 Ratings
    7% above category average
    X-Cart
    9.2
    1 Ratings
    14% above category average
    Multi-site management8.130 Ratings10.01 Ratings
    Order processing8.932 Ratings7.01 Ratings
    Inventory management8.331 Ratings9.01 Ratings
    Shipping9.226 Ratings10.01 Ratings
    Custom functionality8.533 Ratings10.01 Ratings
    User Ratings
    Salesforce Commerce CloudX-Cart
    Likelihood to Recommend
    7.7
    (48 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (4 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Salesforce Commerce CloudX-Cart
    Likelihood to Recommend
    Salesforce
    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Incentivized
    Read full review
    Qualiteam eBusiness Solutions
    X-cart uses Smarty Templates in a PHP environment which means there are many developers who could probably pick it up relatively quickly to provide new features. The smarty template engine is very robust and well documented, and the cost of x-cart is very low which makes it easy for anyone to get started with their e-commerce business. It is a really great e-commerce software and suitable for every business. I actually cannot find any serious objection to what it does. They regularly update it, add new features, fix flaws, offer support. The software itself offers many integrations for shipping and payments, everything you need for sales. Although it covers many things, there will always be something missing, because many things happen in between customer visit and final delivery. Therefore, if you plan to expand your business, also plan to expand your X-Cart - but do not worry, it won't be hard.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Incentivized
    Read full review
    Qualiteam eBusiness Solutions
    • For everyone. From small to huge business you get everything out of box. Just setup company details, payment and shipping methods and you are ready to go.
    • Upgradable. There are many plugins one can integrate with X-Cart. Over time, many of them became part of the software, and you are one click away to enable them.
    • Well organized code. It uses Smarty template engine, which I find great, specially for debugging (famous Webmaster mode).
    Incentivized
    Read full review
    Cons
    Salesforce
    • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
    • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
    • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
    Incentivized
    Read full review
    Qualiteam eBusiness Solutions
    • Creating new plugins the way X-Cart wants is maybe not complicated, but hard to implement because there are no hooks. One has to manually change each file. This is similar to patching the core and therefore one has to know basics of web development.
    • Even if you get everything styled correctly with base skin, there is a bunch of unused styles you have to cope with. Start skin should be much cleaner. You may find thousands excess lines of code.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review
    Qualiteam eBusiness Solutions
    No answers on this topic
    Usability
    Salesforce
    No answers on this topic
    Qualiteam eBusiness Solutions
    No answers on this topic
    Reliability and Availability
    Salesforce
    We have only had one instance where the platform went down in the time we have been using it.
    Read full review
    Qualiteam eBusiness Solutions
    No answers on this topic
    Support Rating
    Salesforce
    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Incentivized
    Read full review
    Qualiteam eBusiness Solutions
    No answers on this topic
    In-Person Training
    Salesforce
    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review
    Qualiteam eBusiness Solutions
    No answers on this topic
    Implementation Rating
    Salesforce
    Implementation went fairly smoothly.
    Read full review
    Qualiteam eBusiness Solutions
    No answers on this topic
    Alternatives Considered
    Salesforce
    No answers on this topic
    Qualiteam eBusiness Solutions
    No answers on this topic
    Return on Investment
    Salesforce
    No answers on this topic
    Qualiteam eBusiness Solutions
    • Flexibility in presentation as well as functionality
    • Full open source software allows for unlimited possibilities with the store function, though some developers who create modules do encode their modules which have errors in their code which therefore can't be fixed
    • A fully functional professional level application at a fraction of the cost of similar applications such as magento.
    Incentivized
    Read full review
    ScreenShots