Salesforce Commerce Cloud vs. Webgility

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!

Incentivized

This platform is a pretty decent platform that
has all the required facilities which makes it a good platform for the users. I
would recommend this software to businesses because this is not too hefty in
their pockets and this can be pretty affordable for many. Also, it works quite
efficiently and effectively.

Incentivized

• Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
• The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
• Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.

Incentivized

• Almost no wait time to speak to a technician
• The technician team is knowledgable and effective
• They offer a fantastic service allowing my team to concentrate on bringing in revenue not doing data entry.
• QuickBooks integration is better than anyone else we have a webconnect program with.

• The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
• The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
• The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
• Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.

Incentivized

• There are certain deprivations associated with Webgility. Some of them are that it does not answer phones or emails. I feel that the concept of Webgility is great, but at the same time, you have to know exactly what to do in order for the system to work properly, effectively, and efficiently.
• In the beginning, I felt it was complicated software, so it took time to learn. Since then the experience has been smooth and good.

Incentivized

A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

Incentivized

We have only had one instance where the platform went down in the time we have been using it.

They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

Incentivized

The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation went fairly smoothly.

All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!

Incentivized

Webgility is an Omnichannel Retail Suite for businesses offering ease and control. They have a secure concept of several layers of safety for business processes integrated. The stock reporting can be used in real-time or in history, and for planning. There is a versatile interface or integration into API for eCommerce markets and POS that is rich and can be customized with ease. Webgility offers great customer service facilities with plenty of adaptable features. That is a big range of features that can be researched with competitors. We had Multiorders, Zoho Inventory, Quickbook Desktop Enterprise in consideration. We see Multiorders coming closest. They have a great integration in various channels for sale and enable management of all kinds of orders including shipping. There is a comfortable part for the management of inventories too. Then we see Zoho Inventory which is easy to set up and seemingly more usable and comfortable to administrate. In the third position, we compare QuickBooks Online as the closest competitor. This offers similar ease in all processes of accounting. Everything is all in one place and close to real-time. The differences are small. There are different targets for optimization that make the difference

Incentivized

• Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
• I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.

Incentivized

• Webgility does not accept and imports all types of transactions which sometimes gets annoying.
• I just totally love the immediate and instant technical as well as customer support of Webgility which is always there to help us out at any sort of minor to major hiccup.
• Webgility gives us the autonomy and the liberty to work in a form of the hosted environment.
• Webgility has a very seamless integration which is far better than any other program we have worked with.

Incentivized