Salesforce CMS vs. Umbraco CMS

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

Incentivized

Umbraco is well suited for websites that are looking to do a wide range of activities that require complex technoligies. An example of this is a company with several different products or services. Umbraco would be overkill for simple sites that are mostly static. It is also difficult to find developers who have Umbraco experience, as it's market share is not all that high

Incentivized

• Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
• Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
• Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.

Incentivized

• Quick to learn. For most if cases, developer needs to know Razor coding.
• Doesn't require back-end programming.
• Has build in users management (developers, content managers) and members management consoles (users of the site).
• Clear admin tool (especially in version 7)
• Fast.
• Creating code from scratch, so it is easier to create clean code.

• Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
• Salesforce Trailhead is robust but can be confusing and overwhelming.
• I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.

Incentivized

• Migration of data between servers. There are tools that you can pay for that help facilitate this, but like any CMS system, there are still some tricks to getting it to work correctly.
• Running as a Web Project instead of a Web Site. Umbraco does not run compiled code, but instead compiles it on the fly. I find this to cause some performance issues that would otherwise be resolved with a compiled code base.

Incentivized

It will be too difficult to change to a different software. We are fully integrated, and if things are not working well, it would be way worse to try to move to a different platform.

Incentivized

Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.

Incentivized

Umbraco CMS effectively addresses enterprise content management needs. It's quite mature .NET based CMS, standing out as a leader among its competitors. Websites built with Umbraco are blazing fast. Extensive customization capabilities, and user-friendly content publishing interface makes it an ideal choice for businesses looking for a mature CMS solution.

Incentivized

Seen very least outages and it would took more time hardley not more than 10 mins that to with prior advance notice

Incentivized

Occasionally, errors will appear in the admin that make it impossible to work without developer support.

Incentivized

Its very quick and not facing any issus in loading if we have good internet bandwidth then it works very well and doesnt gives any issues

Incentivized

Working in the admin panel (adding / reviewing / editing content) is very slow. The public facing site speed is dependent on what the pages are doing and how well the code was written (whether it is optimized for speed).

Incentivized

I've never really had to contact support. It's at the point where we have people in the organization that are our specific go-to inhouse support teams for Salesforce. Again, that goes back to what I said about there being a point where just too much is added to Salesforce that you have to hire someone to be the go-to person of Salesforce. There is only so much their support team can do for you. I wouldn't expect Salesforce Support to have any sort of understanding of the weird issues I deal with!

Incentivized

Support for Umbraco-owned paid plugins is nonexistent.

Incentivized

Since I attended training from one of our senior resource in organizations I didn't face any issues

Incentivized

N/A. I wasn't present for vendor-provided training.

Incentivized

Online training is often based on older versions of the platform. So, you'll have to fill in the gaps on your own.

Incentivized

I joined post the installtion so not aware much of it but as per feedback its not that hard to setup

Incentivized

Spend the time to wireframe the content structure prior to diving in. This helps speed the process of implementation and it serves as documentation for end users.

Incentivized

Salesforce CMS is way better with both optimization and reporting both of which Sonar Scheduling lacked. Our ability to skill technician or prioritize was lacking with Sonar. The API was very delayed with Sonar so changes on the Gantt had a delay that would throw off other team members. Sonar was cheaper but Salesforce CMS is way more capable.

Incentivized

We previously used WordPress, however this was not easy to use, it was a complicated system and was limited in what we could achieve, there was a big outlay in buying bolts on and ensuring the system was safe. We found we where spammed loads, we tried to make it work however after a year we decided to leave WordPress behind. The company did evaluated Adobe but the dev team decided that Umbraco was the best tool to meet our own needs.

Incentivized

We've never run into issues no matter how many concurrent users!

Incentivized

Without significant development, the product does not scale well.

Incentivized

• It has a smooth integration with Salesforce CMS application which can make it a positive for enhanced performance.
• It may require extensive training for new joiners and that can become costly for the organization.
• It also has automation features that reduce the distribution time by a significant number.

Incentivized

• CMS is free
• Support form Umbraco HQ is not expensive, can include Courier or other functionality
• For most cases does not need back end developer
• For trained Umbraco developers (Razor coding, using admin tool), developing medium site, takes a few weeks max