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Sabre Red Workspace vs. Acuity Scheduling, a Squarespace company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sabre Red Workspace

    Score9.2 out of 10
    N/ASabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.N/A

    Acuity Scheduling, a Squarespace company

    Score9.6 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Pricing
    Sabre Red WorkspaceAcuity Scheduling, a Squarespace company
    Editions & Modules
    No answers on this topic
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    Offerings
    Pricing Offerings
    Sabre Red WorkspaceAcuity Scheduling, a Squarespace company
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Sabre Red WorkspaceAcuity Scheduling, a Squarespace company
    Considered Both Products
    Sabre
    No answer on this topic
    Squarespace
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    27 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    92%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    26 Answers
    User Ratings
    Sabre Red WorkspaceAcuity Scheduling, a Squarespace company
    Likelihood to Recommend
    9.6
    (5 ratings)
    10.0
    (48 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (3 ratings)
    Usability
    -
    (0 ratings)
    9.5
    (9 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.7
    (16 ratings)
    User Testimonials
    Sabre Red WorkspaceAcuity Scheduling, a Squarespace company
    Likelihood to Recommend
    Sabre
    If you want to keep all of your choices in the same location, this is an excellent choice to make.Sabre is an excellent choice for serious travel agents who are prepared to devote a substantial amount of time to learning and becoming proficient with a booking platform. It provides agents with excellent functions such as the ability to find flight availability and pricing in real time, the capacity to hold flights for up to 72 hours, and the capability to book with a secure and well-known system. The primary issue is that it is geared toward the needs of agents; as a result, it is EXTREMELY challenging for a new user to pick up and become proficient with Sabre.
    Incentivized
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    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
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    Pros
    Sabre
    • Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
    • Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
    • Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.
    Incentivized
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    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
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    Cons
    Sabre
    • Sabre does not have a well-working support system. Most calls require you to pay Sabre just for assistance within the system.
    • Sabre has a very large learning curve. It is very specific to itself - it is unlike other software and requires memorizing a lot of keystrokes.
    • Sabre is all in code and text-speak, so it is often difficult to understand.
    Incentivized
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    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
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    Likelihood to Renew
    Sabre
    No answers on this topic
    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
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    Usability
    Sabre
    No answers on this topic
    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
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    Support Rating
    Sabre
    In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.
    Incentivized
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    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
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    Alternatives Considered
    Sabre
    Error Free Functionality, More Availability and Much better in speed
    Read full review
    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
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    Return on Investment
    Sabre
    • Overall for the business, it allows us to profit on international flights, where outside of Sabre we would not earn anything. We can earn percentages on certain international flights for booking or add commissions to base prices not posted elsewhere.
    • Sabre creates a barrier to entry for new agents and keeps agents from committing to the business.
    • Sabre gives base prices for agents that are significantly less than those found to a normal user, searching for a flight. This allows for sometimes very high added commissions (upwards of $500 per ticket) while also providing a lower cost to the customer, keeping them working with you in the future.
    Incentivized
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    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
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