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Accruent Maintenance Connection vs. Fiix by Rockwell Automation

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Accruent Maintenance Connection

    Score6.9 out of 10
    N/AAccruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A

    Fiix by Rockwell Automation

    Score7 out of 10
    N/AFiix, from Rockwell Automation since the January 2021, is a cloud-based computerized maintenance management system (CMMS) that aims to help users improve their maintenance activities. Fiix provides a customizable dashboard & reports, work order tracking, automated maintenance scheduling, parts & supplies tracking, offline mobile app, API integrations & preventive maintenance.

    $45

    per month per user

    Pricing
    Accruent Maintenance ConnectionFiix by Rockwell Automation
    Editions & Modules
    No answers on this topic
    Basic
    $45
    per month per user
    Professional
    $75
    per month per user
    Free
    Free
    Enterprise
    Contact for quote
    Offerings
    Pricing Offerings
    Accruent Maintenance ConnectionFiix by Rockwell Automation
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$40 per user, per month
    Additional DetailsCustom pricing available for Enterprise and Performance plans.
    More Pricing Information
    User Ratings
    Accruent Maintenance ConnectionFiix by Rockwell Automation
    Likelihood to Recommend
    9.0
    (3 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    4.0
    (1 ratings)
    Support Rating
    6.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Accruent Maintenance ConnectionFiix by Rockwell Automation
    Likelihood to Recommend
    Accruent
    Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
    Incentivized
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    Rockwell Automation
    - Well suited for tracking what work needs to be done that day/week - Well suited to also see what assets need to be maintained - Good for being able to see how often items need to be checked - Not well suited for including pictures into the work order
    Incentivized
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    Pros
    Accruent
    • Customer Service is Outstanding.
    • Changes are made by MC through the entire network that makes suggestions.
    • The software is simple to use so even the most seasoned mechanic can navigate it.
    Incentivized
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    Rockwell Automation
    • Create Work Orders
    • Creates what tasks are overdue
    • Dashboards on where you are with work orders
    Incentivized
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    Cons
    Accruent
    • No improvements at this time.
    Incentivized
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    Rockwell Automation
    • The UI can be easier to navigate
    • Include new instructional videos
    • Make it more intuitive
    Incentivized
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    Likelihood to Renew
    Accruent
    If I find a product with better support and some additional operational asset functions I would be willing to make a move.
    Incentivized
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    Rockwell Automation
    No answers on this topic
    Usability
    Accruent
    Its very user friendly and works well in a manufacturing setting.
    Incentivized
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    Rockwell Automation
    The UI is a bit dated. Also would be nice if able to include pictures into work orders in a better way. We use Fiix by Rockwell Automations as a way to also include instructions on repeating tasks, making it easier to add step by step instructions would help a lot and with the addition of pictures within the steps.
    Incentivized
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    Support Rating
    Accruent
    They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
    Incentivized
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    Rockwell Automation
    No answers on this topic
    Implementation Rating
    Accruent
    If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
    Incentivized
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    Rockwell Automation
    No answers on this topic
    Alternatives Considered
    Accruent
    It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
    Incentivized
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    Rockwell Automation
    I haven't used other solutions, so not sure how it stacks up.
    Incentivized
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    Return on Investment
    Accruent
    • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
    • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
    Incentivized
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    Rockwell Automation
    • Help ensured system is well maintained
    • Prevented items from not being tracked
    • Track hours spent on tasks to better determine headcount
    Incentivized
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