Rocketlane vs. YouTrack

There is project management tracking from the start till the end (onboarding till hypercare). The bifurcation of project stages and pre-built templates is good; you can assign client tasks. Less appropriate: Raising tickets for developers because there is no escalation management option. Let’s say the developer didn’t reply in 24 hours for a high-priority task; this should be automatically escalated to their senior.

Incentivized

For collaboration between Support and Engineering/QA teams, YouTrack has been really helpful in communicating bugs and their impact to customers. Once we had a maturing Product Management team, however, YouTrack became less effective for customer feature requests. Because FRs have a longer lifecycle than bugs and need deeper understanding, we moved FRs into another tool that is owned by product managers.

Incentivized

• The project timelines and tasks feature is nice.
• Status updates can be published, which can be seen by external stakeholders/clients even though they are not on Rocketlane or they have not taken Rocketlane subscriptions.
• Timesheets can be easily tracked through which resource utilization can be planned.

Incentivized

• Tracking Issues
• Clean UI
• Managing Multiple Aspects of the Product (API, Frontend)

Incentivized

• Project Opening time
• Automated time tracked should be there
• Every phase has a option to make a call and zoom so time tracked real time

Incentivized

• We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.

Incentivized

It really helps to support us in supporting our customers.

Incentivized

Because of the impact, it has created in terms of saving resources and time by helping them with project-related timelines.

Incentivized

YouTrack can be highly customized to meet our needs. We've seen some quirks when upgrading our instance or duplicating issues

Incentivized

Ease of User, User Friendliness, Customer Onboarding, Task Management, Effective & Efficient communication, Project Management, E-mail reminders/notifications, Publishing status report, Overview of all projects, Templates, Resource management, Timesheet

Incentivized

YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

Incentivized

• As an admin and end-user, Rocketlane has saved me at least four hours of work every week. Multiply that across the entire team, and we're saving two full days of work by removing all the manual tasks.

Incentivized

• Saved time documenting
• Saved time organizing physical tickets
• Saved money as opposed to Jira