RoboForm vs. SailPoint Identity Security Cloud

I cannot speak to enterprise or larger company use since I am a solo business owner. But for solo, very small, and small businesses it is a reliable, easy-to-use password manager. The cost has always seemed reasonable to me but I admit I have not shopped around because I've been happy with RoboForm - it is the only password manager I have ever used. A personal account, which is what I have, is $23.88 USD per year - they usually have a discount for the first year. If I had employees the business account might be worth it although I haven't investigated it. (It costs more - $39.95 per year per user for a one-year subscription). Discounts are available for 3-year and 5-year subscriptions.

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Fill in web site user id and passwords.
• Organizes all confidential information in Safe Notes
• Allows access to all my information on my mobile phone
• Easy to use

Incentivized

• The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
• The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
• The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.

Incentivized

• I have no difficulties with this app and therefore no suggestions for improvement. I'm not a software engineer. It works for me. I'm happy.

Incentivized

• Technical adoption requires a high level of training and experience by the implementing teams.
• SailPoint and partners offers very good training courses which I think are very good. An area of improvement can be in providing cloud VMs that users can work with to learn the IIQ tool more effectively at their own pace.

Incentivized

it is simple and intuitive

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Considering I have had this product for over 10 years and I have never had to contact support shows this is a good product to use.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

RoboForm is easier to use and more intuitive than the others in my opinion. It has more flexibility in what it can/will store.

Incentivized

SailPoint is a more customizable solution than Okta, it is also not just a cloud application. Our use of IIQ to manage external suppliers via Azure AD guest accounts was not available on other platforms at the point of deployment. The integration with SAP and other Microsoft services is also second to none.

Incentivized

• The cost is not high so the ROI was easy as we use the program efficiently to save time looking for passwords elsewhere.
• It would be nice if we could gain ROI on commissions from RoboForm where we resell it

• The ability to automate the employee onboarding processes greatly reduces the staffing requirements for account creation and access assignment
• The self-service capabilities for the account registration and password management tasks have greatly reduced the number of calls to our Help Desk
• The role mining capabilities have reduced the amount of time required to assign and update our user application set mapping