RingCentral Meetings vs. Webex Meetings

I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.

Incentivized

The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.

Incentivized

• Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
• Being able to mute and turn off cameras when necessary is a nice feature too.
• Switching from the computer to the cell phone when on the go is a nice benefit.

Incentivized

• We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
• We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
• I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.

Incentivized

• It's easy to end up accidentally trying to run multiple meetings under the same account, which can cause churn and confusion for participants
• Interacting with people outside the organization is sometimes hard because RingCentral Meetings requires them to download and install software - there's no plugin-free way to get in to the conference (other than just dialing in via audio)
• A lot of our end users are repeatedly confused with how to select phone vs computer audio, so we end up losing time at the start of a meeting dealing with echoes on the line
• There's only two roles in a meeting - Host and Guest. When we have large meetings with remote team members, it'd be useful to be able to manage subgroups of participants - i.e. Team Members vs Executives, to be able to control who gets muted or who gets dropped at different times in the call.
• From time to time we encounter notifications of instability of the underlying internet connection, but then RingCentral isn't able to tell us if the issue was on our local network, intermediary sources, or their main service.
• Because RingCentral Meetings is just a white label of Zoom, RingCentral's support for the platform is more limited than for their other services.

Incentivized

• At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
• Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
• Hard to navigate attendees while presenting yourself.

Incentivized

We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.

Incentivized

Webex is going in a direction which is going to make it incompatible with how we use it. They're more interested in developing the gimmicky AI features and leaving behind the core ability to share documents and allow participants to annotate and save annotated shared documents and other features that were what made it the best choice for classrooms.

Incentivized

Extremely intuitive and easy to use. Very minimal onboarding needed (ie training ) as most clients implement and use RingCentral Meetings in their environment within weeks of implementing it. This is the power of cloud computing where as applications are feature rich, flexible. Also, RingCentral can be branded with other technologies with their skins.

Incentivized

Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.

Incentivized

So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.

Incentivized

We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.

RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.

The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.

Incentivized

In-person training offers the benefit of personalized instruction. Users have the chance to ask specific questions and work through any challenges directly with an instructor. This hands-on learning style can be incredibly valuable for those who learn better through interaction. With in-person training, participants can receive instant feedback and troubleshooting assistance for any technical issues they encounter during the session. This makes it easier to resolve issues on the spot rather than waiting for online support.

Incentivized

It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.

Incentivized

That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.

Incentivized

We use RingCentral Meetings only because our consultants have standardized on it and it allows us to not have to manage temporary accounts for those consultants in our local meeting platform. It's not a bad platform, just not what our organization has standardized on. Our primary platform for meetings is Microsoft Teams, which integrates very well with our other business software.

The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.

Incentivized

I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.

Incentivized

• Reduced time spent managing technical support issues (instead of customers describing problems, they can screen-share to help with the diagnosing process)
• Whiteboarding has been exceptionally helpful to sketch new concepts and save them for future reference
• Lack of capability to remote-control smart phones has limited it's screen sharing functionality for us, requiring the need for another software subscription to utilize that function.

Incentivized

• Our clients and teams like the solution and have been using it for years.
• Tiered pricing could improve the cost for SMBs, but the ROI is still great for what we use Webex for.
• The install base using the product and its features saves us money in not using other solutions that are not as flexible, saving us money in annual license fees.
• From a global meeting and conference perspective, no significant issues cause scheduling and participation problems.
• We can grow usage of tool and not break the budget.
• Team leadership finds it cost effective, but can be improved.

Incentivized