TrustRadius: an HG Insights company

Provide Support Live Chat vs. REVE Chat

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Provide Support Live Chat

    Score8.8 out of 10
    N/AProvide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.

    $24

    per month

    REVE Chat

    Score10 out of 10
    N/AREVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…

    $12

    per license per month

    Pricing
    Provide Support Live ChatREVE Chat
    Editions & Modules
    No answers on this topic
    Standard
    $12
    per license per month
    Advanced
    $20
    per license per month
    Offerings
    Pricing Offerings
    Provide Support Live ChatREVE Chat
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$12 per license per month
    Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
    More Pricing Information
    User Ratings
    Provide Support Live ChatREVE Chat
    Likelihood to Recommend
    9.7
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Provide Support Live ChatREVE Chat
    Likelihood to Recommend
    Provide Support Live Chat
    Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
    Incentivized
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    REVE Systems
    No answers on this topic
    Pros
    Provide Support Live Chat
    • Incoming chat notifications
    • Easy to add additional operators to the room
    • Easy to see information of the person you are chatting with
    • Chat transcripts are automatically emailed
    Incentivized
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    REVE Systems
    No answers on this topic
    Cons
    Provide Support Live Chat
    • Does not allow us to flag a particular 'consumer' as a scammer.
    Incentivized
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    REVE Systems
    No answers on this topic
    Support Rating
    Provide Support Live Chat
    They are there when I need them.
    Incentivized
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    REVE Systems
    No answers on this topic
    Alternatives Considered
    Provide Support Live Chat
    We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
    Incentivized
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    REVE Systems
    No answers on this topic
    Return on Investment
    Provide Support Live Chat
    • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
    Incentivized
    Read full review
    REVE Systems
    No answers on this topic
    ScreenShots

    Provide Support Live Chat Screenshots

    Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app

    REVE Chat Screenshots

    Product screenshotProduct screenshotScreenshot of REVE Chat DashboardScreenshot of Live Chat WindowScreenshot of Visitor AnalyticsScreenshot of Live Chat Window Customization