Rev.io PSA vs. Workday Professional Services Automation

Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running

Incentivized

If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience

Incentivized

• ability to dispatch tech's to service calls

Incentivized

• Consolidated data resource. Allows Workday to be the authority for pay and benefits.
• Advanced automation for administrators.
• Self-serve for employees. Allows users to self manage their information.

Incentivized

• When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
• In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
• I my experience when they know that there is an issue and the software is not working they keep billing you.
• They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
• They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
• In my opinion, training is filled with jargon and no glossary.

Incentivized

• Would like to be able to use it for clocking in and out
• The dashboard user interface could be improved to include more pertinent information
• Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)

Incentivized

Its getting more streamlined with update but still has many tools that are unexplained/ not defined well

Incentivized

With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.

Incentivized

I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.

Incentivized

• Gigantic waste of time and resources

Incentivized

• All in one platform great for businesses with locations across the country
• We don’t use its learning/training features, or it doesn’t have, which would be nice
• Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there

Incentivized